Automation Service Engineer II

Company DescriptionGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. Automation Service EngineerDepartment: Automation Service EngineeringJob DescriptionThe Automation Service Engineer II role provides laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, the candidate will perform equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. If selected, the candidate will utilize their technical skills to provide world-class customer service, while complying with quality and regulatory requirements. As an Automation Service Engineer II, the candidate will help train other team members, both within Automation Service Engineering as well as other operators from cross-functional departments. The selected candidate shall utilize past experiences to help foster a continuous improvement culture by proposing ideas and helping to drive them to fruition. In this position, he/she will contribute to ensuring instrument reliability, equipment capacity, and streamlined workflows.ResponsibilitiesPerform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repairEnsure instrument uptime by resolving service requests in a timely manner and escalating complex issues as neededPerform routine troubleshooting of automation systems and laboratory instrumentationIdentify repeat issues and performing root cause analysis to mitigate recurrenceMaintain accurate service documentation in compliance with quality systemsMonitor instrument performance metrics and help drive improvementsAuthor and revise SOPs, checklists, and service documentationEnsure accuracy of maintenance and calibration within the asset management systemProvide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring systemCollaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflowsProvide training and guidance to more junior Automation Service Engineers and other cross-functional departmentsPartner with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-upCollaborate with internal partners and external vendors, as neededParticipate in an on-call rotation to provide after-hours supportQualificationsBS degree in engineering or scientific discipline, or equivalent3–5+ years of relevant service/support experienceMinimum of 3 years of laboratory equipment support experienceStrong troubleshooting and root cause analysis skillsExperience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflowExperience authoring and executing PM, IQ, OQ, PQ, and repair documentationExperience driving root cause analysisExperience implementing continuous improvementsHigh-throughput automation/workcell experience preferredExperience working in a regulated environment (CLIA, CAP, GMP, FDA)Strong documentation practices (GDP)Experience with Lean Manufacturing and Six Sigma methodologies preferredAbility to travel up to 20%AI & Digital FluencyDemonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Palo Alto, CA Primary Location Base Pay Range: $108,000 - $148,500 Other US Location(s) Base Pay Range: $91,800 - $126,225 If the role is performed in Colorado, the pay range for this job is: $97,200 - $133,650Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to View email address on click.appcast.io background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.All your information will be kept confidential according to EEO guidelines.To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.Please visit our career page at: SummaryLocation: Palo Alto, CA; Redwood City, CAType: Full time