Operations Analyst

Operations Business Analyst

Programs is an Operations Unit within AXA XL that supports Underwriting operations, focusing on the operational backbone of our business. This role is pivotal in enabling both our internal XL Underwriters and external Program Administrators to thrive. As an Operations Business Analyst, you'll be the essential link between complex underwriting needs and seamless operational execution for our North America Programs Underwriting Business.

What will your essential responsibilities include?

• Support underwriting leadership by collecting and analyzing key metrics that enable Program Underwriting Executives and Underwriters to evaluate policy and financial processing effectively
• Monitor financial health by analyzing receivables, aging reports, and un-booked items across all Programs; collaborate with Credit Control to investigate discrepancies and ensure timely corrections
• Ensure quality and compliance through quality assurance/control activities, coordination with Underwriting on Program Audits, and preparation of documentation to satisfy regulatory and internal control requirements
• Respond to inquiries from both internal teams and external partners, researching issues thoroughly and directing them to appropriate resources
• Maintain data integrity by verifying accuracy of policy data before booking, reconciling premium coding against reported premiums, and investigating discrepancies
• Drive regulatory compliance by providing Program Administrators with timely regulatory updates to ensure compliant procedures and policy issuance
• Support strategic initiatives by assisting Operations and Underwriting with special projects and contributing to tactical/strategic planning for new and expanding programs

You will report to the Program Operations leadership team.

We're looking for someone who has these skills and capabilities

People Skills:

• Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
• Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
• Cross Functional Collaboration: Focuses on building strong, cooperative relationships both within own team and across teams, geography and functions

Business Skills:

• Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance.
• Digital Literacy: Leverages digital technologies, tools, and data effectively and responsibly to achieve business objectives. Includes the capacity to use digital tools, understand digital processes, and adapt to evolving technologies (such as AI) within the (re)insurance sector.
• Planning and Organization: Sets clear objectives, plans, and maintains focus to stay on track

Technical Skills:

• Data Analysis: Gathers, processes, analyses, and derive actionable insights from varied or large sets of data relevant to the industry.
• Operational Reporting: Generates, analyses, and communicates reports that document operational activities and showcase compliance with regulatory requirements.
• Portfolio Service Management: Manages a portfolio of transactions, understanding which interventions will maximize improvements in the overall service performance of the portfolio.

Essential Position Information:

• Hybrid position – Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely.
• Employment Type – Permanent
• Working hours - Full Time
• Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The US base salary range for this position is USD 60,600 - 86,200. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.