Manager, Sales Operations & Excellence

Date: Jul 12, 2026 Manager, Sales Operations & Excellence Location: Overland Park, KS, US Company: Black & Veatch Family of Companies Opportunity Type: Staff Project Only Hire: No Together, we own our company, our future, and our shared success. As an employee‑owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever‑evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. The Opportunity The Manager, Sales Operations & Excellence is a people and program leader within the Enterprise Sales organization responsible for governing, reinforcing, and continuously improving disciplined selling behaviors, execution standards, and governance across the full sales lifecycle. This role operates as a peer to other Sales Operations & Excellence Managers, each owning distinct but complementary domains, and leads individual contributors responsible for execution, adoption, reinforcement, and insight delivery. Reporting and Analytics resources align to and report into this role, ensuring dashboards, reporting, and insights are directly connected to execution standards, governance expectations, and desired seller behaviors. The Manager partners closely with sales leadership and cross‑functional teams to translate enterprise strategy into well‑governed processes, operating rhythms, incentive reinforcement, and data‑driven insights. Success in this role is defined by consistent execution discipline, trusted reporting, strong adoption, and sustained behavior change across the seller community. Key Responsibilities Own and execute the Behaviors & Governance domain within Sales Operations & Excellence, ensuring disciplined execution standards are clearly defined, reinforced, and consistently applied across the sales lifecycle. Lead, coach, and develop individual contributors supporting governance, execution discipline, and reporting, including Business Analysts and Reporting & Analytics resources. Ensure dashboards, reports, and insights are accurate, trusted, and aligned to defined execution standards, governance expectations, and leadership operating rhythms. Translate data and insights into clear, actionable guidance related to pipeline health, forecast confidence, execution quality, and performance trends. Serve as a key operational partner to sales leadership, reinforcing execution expectations, governance standards, and accountability through data and insights. Act as an escalation point within the Behaviors & Governance domain, partnering with the Director as needed to resolve complex or cross‑functional execution issues. Oversee governance and execution support for key sales programs, including: Sales Incentive Plans (SIP) Sales approvals and inspection frameworks QMS documentation related to sales execution Proposal and third‑party qualification platform governance Execution‑aligned reporting and analytics Ensure governance programs are executed with consistency, clarity, and a strong service mindset, minimizing friction for sellers while maintaining discipline. Partner laterally with peer Sales Operations & Excellence Managers to ensure alignment, sequencing, and clear ownership across domains. Partner with Sales Enablement, Commercial Platform Management, Sales Operations, Finance, and HR to ensure governance, incentives, systems, and reporting operate cohesively. Support change management execution for governance‑related initiatives, using adoption signals and feedback to drive continuous improvement. Key Interfaces Director, Sales Operations & Excellence – Direction, prioritization, and escalation support. Peer Sales Operations & Excellence Managers – Lateral coordination and alignment across domains. Sales Leadership – Execution discipline, governance reinforcement, and insight delivery. Reporting & Analytics Resources – Data accuracy, dashboard delivery, and insight quality. Sales Enablement – Reinforcement, communications, and execution gap support. Commercial Platform Management & D&IT – Alignment on workflows, data standards, and system governance. Finance & Human Resources – SIP governance, data validation, and incentives alignment. Management Responsibilities Supervises work of others. Responsible for hiring, discipline, and pay administration of their subordinates. Preferred Qualifications Experience supporting Sales Incentive Plans (SIP), sales approvals, or execution governance frameworks. Experience partnering with reporting and analytics teams to support leadership readouts and insights. Familiarity with the full sales lifecycle, including pipeline management, forecasting, execution, renewals, retention, and CSAT. Demonstrated ability to balance governance and accountability with seller enablement and a strong service mindset. Minimum Qualifications Bachelor’s degree in business, sales, operations, analytics, finance, or related field. 7–10+ years of experience in sales operations, sales excellence, analytics, or related commercial support roles, with scope appropriate for a manager‑level role. Demonstrated experience leading individual contributors, including prioritization, coaching, and performance management. Experience supporting or governing sales execution standards, seller‑facing programs, or operational frameworks. Experience overseeing reporting or analytics outputs and translating data into actionable insights. Strong written and verbal communication skills, with the ability to clearly reinforce expectations and governance standards. Work Environment/Physical Demands Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Salary Plan Job Grade: 018 Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work‑life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company‑matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre‑taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance‑based bonus program. We are proud to be a 100 percent ESOP‑owned company. As employee‑owners, our professionals are empowered to drive not only their personal growth, but the company's long‑term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law. For our EEO Policy Statement, please click here. Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. #J-18808-Ljbffr Black & Veatch Corporation