Lead Patient Access Representative
Virtual Vocations Inc
Serving as the primary operational resource for the Telehealth Patient Access team, the full-time Lead Patient Access Representative will manage daily operations, support workflow coordination, and ensure exceptional customer service while working remotely. Key responsibilities Lead operational support for the Telehealth Patient Access team, assisting with workflow efficiency and team guidance Conduct call monitoring and quality reviews to ensure compliance with service standards and patient experience expectations Provide exceptional customer service and support for patient registration, scheduling, and access functions across multiple clinical divisions Required qualifications High school diploma or equivalent 5+ years of work experience in a related job discipline Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, PowerPoint, and Forms
Vacancy posted 1 day ago
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