Patient Access Coordinator Lead, Customer Service

Patient Access Team Lead

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Location: Ascension Dell Children's Medical Center, Austin, TX

Work Schedule: Emergency Department, Sunday Tuesday 6pm 6am & Wednesday 6pm 12am

On call as needed

The Patient Access Team Lead is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards.

This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery. Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.

Answer phones and gather accurate patient information quickly in a fast-paced environment

Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable

Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We're Looking For:

Exceptional customer service experience, leadership, communication, and interpersonal skills

Strong composure and professionalism in a fast-paced environment

Ability to multitask and prioritize quickly with high attention to detail

Comfortable with shifting priorities based on patient needs

Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

High School Diploma or GED

Ability to pass a background check, drug test, and meet vaccination requirements

For this US-based position, the base pay range is $20.48 - $27.54 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance.