PATIENT SERVICE REP PRN (Sarasota)

Job Details Requisition #: 672088 Location: Johns Hopkins All Children's Hospital, Sarasota, FL 34230 Category: Clerical and Administrative Support Schedule: Day Shift Employment Type: Casual / On Call Position Summary The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations. Key Accountabilities Greets patients, answers telephone calls, and has interactions with patients to enhance the customer experience Pulls, controls and files patient charts to facilitate the availability of timely medical information and protect a patient’s privacy Schedules and pre-registers patients following established policies and procedures to ensure accuracy Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery Accurately checks‑in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patient’s visit Checks out patients including scheduling follow‑up appointments and ancillary procedures across multiple services to support continuity of patient care Enter charges, collect payment and handle cash following established procedures to support revenue cycle processes Follows organizational policies and procedures that support job responsibilities to work across multiple departments Qualifications A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center representative, receptionist, cashier or similar front‑facing customer service role Knowledge of healthcare business office procedures including registration, scheduling, medical record management, insurance Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely Salary Range Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed. EEO Statement Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Johns Hopkins Health System and its affiliates are drug‑free workplace employers. #J-18808-Ljbffr Johns Hopkins Medicine