Neighborhood Resource Site Customer Service Representative

: About Our Job Neighborhood Resource Site Customer Service Representative With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47-$32.21. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date
• This is a limited position with an end date of 12/31/2024 and the potential to be extended.

Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. The primary locations for this position are listed below:

• Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)
• Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)
• Federico F. Peña Southwest Family Health Center (1339 S. Federal Blvd. Denver, CO, 80219)

What You'll Do Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you! About our Assistance Programs The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs. Denver Human Services is seeking a dynamic Neighborhood Resource Site Customer Service Representative for the Family and Adult Assistance Division at our Welcome Center and Neighborhood Resource Sites. Specifically, as the Neighborhood Resource Site Customer Service Representative you will:

• Provide professional and respectful customer service when working with internal and external customers
• Gain general knowledge to provide responses to customer questions at the lobby window
• Complete accurate data entry of new applications for food, cash, and medical benefits
• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

About You What You'll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:

• A proven ability to make a difference through engaging customers with a solution-oriented approach
• Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations
• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through
• Bilingual skills and is and able read, write, and speak proficiently
• Strong Microsoft Office skills (Outlook, Word, Excel)
• NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

Application Deadline This position is expected to stay open until January 31, 2024. Please submit your application as soon as possible and no later than January 31, 2024, at midnight to ensure consideration. About Everything Else Job Profile CC1503 Administrative Support Assistant IV To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Limited (Fixed Term) Position Salary Range $21.47 - $32.21 Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $21.47- $26.84 per hour based on related experience and additional pay factors. Agency Denver Human Services Assessment Requirement Administrative Professional The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.