Life Enrichment Supervisor

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Life Enrichment Supervisor works is primarily responsible for the planning, coordination, and implementation of activity programs to meet the activity plan goals that are integrated with the individual interdisciplinary resident care plan. Under the guidance of the Wellness Program Manager, the Life Enrichment Supervisor provides psychosocial support to residents and monitors their comfort, concerns and needs. The Life Enrichment Supervisor will exemplify our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

Life Enrichment Responsibilities– 40% of job duties

• Attend daily stand-up meetings to share relevant updates and communicate information to the Life Enrichment team. Participate in monthly Events Committee meetings.
• Participate in monthly Buddy Volunteer preparation meetings.
• Assist with trip and outing planning, including coordinating charter bus reservations and other transportation needs.
• Assist in developing and maintaining activity calendars for each level of care.
• Lead and coordinate large-scale holiday events, cultural celebrations, and dementia awareness initiatives that promote resident engagement, inclusivity, and community connection. Ensure programming reflects the evolving cultural backgrounds, traditions, and interests of residents, adapting events and celebrations to meet the changing diversity and needs of the community.
• Develop the overall activity plan of care for residents.
• Obtain information from medical records, nursing staff, family members and resident’s themselves to assess resident’s capabilities, needs and interests.
• Update activity displays with up-to-date and accurate information to communicate the current programs and services. Promotes residents attendance at events. Encourages residents to develop leisure activities.
• Implement events and activities – including crafts, games, music, art, lectures, educational classes, exercise classes, tours and other outings that are designed to meet residents’ needs and interests.
• Instruct residents in activities and techniques, such as sports, dance, music, art or relaxation methods, designed to meet their specific physical or psychological needs.
• Conduct activity programs with enthusiasm, encouraging and prompting resident to actively participate.
• Observe residents during activities and accommodates their needs through responding appropriately to their verbal and nonverbal expressions of needs.
• Plan, organize, direct and participate in treatment programs and activities to facilitate resident’s rehabilitation and help them integrate into the community.
• Assist in coordinating not only LC programs but joint programming between LC residents and buddies or IL residents.
• Participate in and support community-wide dementia care initiatives, including facilitating staff in-services, assisting with the development and updating of residents’ life stories, and collaborating with department managers to promote coordinated, person-centered memory care programming across the community.
• Assist residents at mealtime in activity room which may include distributing meal trays, pouring beverages.
• Participate in the investigation of theft & loss reports and complaints to identify resident concerns.
• Maintain ancillary appointments; hair. May provide support for other appointments as needed
• Meet the needs of residents who are grieving.

Documentation and Coordination of Life Enrichment Program – 35% of job duties

• Document activity attendance consistently.
• Complete activity assessment form on admission and quarterly thereafter.
• Maintain an active list of volunteers, entertainers and special speakers.
• Purchase necessary activity supplies within the allowed monthly budget.
• Prepare and submit reports and charts to team to reflect resident’s reactions and evidence of progress or regression.
• Attend meetings, as requested such as quarterly, safety, buddy volunteer, health services presentation and specific in-services.
• Review care plans and write progress notes of the resident’s response to the Life Enrichment Program.
• Evaluate clothing needs of residents in Skilled Nursing Facilities (SNF) and Assisted Living units and encourage family members to purchase items as needed.
• Make arrangements for obtaining needed adaptive equipment, clothing, personal items etc.
• Stay up to date with program trends- network and arrange site visits to stay up to date with best practices and Attend conferences as appropriate to improve program.
• Be familiar or willingness to learn CDPH and DSS activity regulations

Leadership – 25% of job duties:

• Develop and oversee the weekly staff schedule, lead daily staff huddles to communicate priorities and operational updates.
• Promote actions by staff that maintain or enhance each resident’s dignity in full recognition of individuality.
• Facilitate a culture that promotes getting to know residents, in order to provide person centered care.
• Provide supervisory guidance and accountability to non-supervisory employees in the Life Enrichment Department.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; providing feedback and addressing suggestions; addressing complaints and resolving problems.

Upholding Company Standards:

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience :

• 2 years of related work experience.

Educational/Position Requirements :

• High School diploma, GED or equivalent experience preferred.
• AA, BA or BS degree. Specialty in Recreational Therapy, Psychology, and/or Hospitality preferred.
• Public speaking experience required

Computer/Software/Technical Applications:

• Ability to use a computer.
• Proficiency in Microsoft Suite
• Apple iOS and Android mobile phone support
• Common local and network printer vendors (HP, Xerox, Ricoh)
• Finance, scheduling, MHR, Safety and other software used in a CCR Facility
• Accounting, Database, Internet, Spreadsheet, Email software.

Languages :

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background:

• Complete Activity Professionals Certificate. Renew as needed. Complete annual CEU’s.

Travel Required :

• <5%

Skills :

• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Time Management — Managing one's own time and the time of others.
• Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
• Quality Management — Looks for ways to improve and promote quality.
• Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Managing People — Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
• Organizational Support — Follows policies and procedures; supports organization's goals and values.
• Research translation — Communicate technical information and explain the effects of activity choices on residents’ health
• Talent Management — Identify, acknowledge, manage, develop and foster talent in the organization.
• New Technologies — Understand and implement new technologies to optimize time and reach objectives. Examples include recruitment management software, relationship management platforms, and collaborative or project management tools.
• Change Management — Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.

Abilities :

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Learning — Willingness to be open to learning and growing.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Positivity — Ability to maintain a positive attitude.
• Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements.
• Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Attendance/Punctuality — Consistently at work and on time.
• Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Compassionate — Feeling or showing empathy and concern for others.
• Persuasion — The ability to work with others to change their minds or behavior.
• Empathy — the ability to understand and share feelings of another.
• Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information.
• Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Innovation — Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Initiative — Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Reporting Relationships:

• Number of Direct Reports (if applicable): 0

Work Environment:

• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually low to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordination. Use hands to finger, handle, or feel.
• Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds.
• Utilize specific vision abilities for viewing work related processes and materials handling.
• Able to sit at a desk, working on computers and operating phones.

Channing House Diversity Statement:

Channing House is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws. Channing House is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

ACKNOWLEDGEMENT

I have read and acknowledge receipt of this job description and agree to perform the responsibilities as described above. I understand this job description is intended to describe the general nature and level of work necessary to perform this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees who hold this position. I am able to perform the duties and the responsibilities of this job without an accommodation. Should I need an accommodation, I will inform Human Resources at View email address on publisher.sourcingsquare.com.

Compensation details: 31.06-40.58 Hourly Wage

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