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Service Desk Manager People-First IT Leader

Berkshire Group

Berkshire Group, LLC is seeking a Service Desk Manager responsible for leading a team, enhancing service quality, and managing operations. You will supervise a 4-person team while ensuring effective ticket management and high service standards throughout the organization. The ideal candidate has significant service desk experience and leadership capabilities. Join us to make a difference in a supportive environment focused on continuous improvement. #J-18808-Ljbffr

Vacancy posted 4 days ago
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