Patient Services Representative

Patient Services Representative

SNI Companies is working with a large radiology firm in Passaic County, NJ who is seeking a Patient Services Representative. The ideal candidate will play a crucial role in ensuring efficient and accurate management of patients during their appointment. This role is 100% on site.

Responsibilities:

• Greet patients and visitors in a professional and friendly manner.
• Assist patients in completing necessary forms and documents for medical records and services.
• Provide information about the healthcare facility, services offered, and answer inquiries from patients and their families.
• Retrieve and release medical records to authorized personnel and ensure proper authorization and documentation.
• Process requests for medical records in a timely and efficient manner, maintaining accurate tracking and documentation.
• Enter patient information into the electronic health record (EHR) system accurately and promptly.
• Verify and update demographic and insurance information, ensuring accuracy and completeness of records.
• Handle patient inquiries, concerns, and complaints in a professional and empathetic manner, resolving issues promptly and effectively.
• Coordinate with various departments to ensure smooth communication and collaboration related to patient care and records.
• Adhere to relevant healthcare laws, regulations, and compliance requirements regarding patient privacy, confidentiality, and medical records management.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience in a similar role, preferably within a healthcare setting.
• Knowledge of medical terminology, health information systems, and electronic health record (EHR) systems.
• Strong communication, interpersonal, and customer service skills.
• Attention to detail and ability to maintain confidentiality and handle sensitive information appropriately.
• Proficient in using computer systems and software for data entry, record management, and communication.

Benefits:

• Comprehensive benefits package, featuring health, dental & vision insurance.
• Company-paid life and long-term disability insurance.
• 401k profit sharing plan.

Hours:

• Monday- Friday 9:30am-6pm
• Rotating Saturday shift about once a month

Pay Rate:

• $20-$21 an hour