Sales Operations Manager

Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Massage Heights Decatur | Membership-Based Wellness Business

This Role Is Not for Everyone.

It is for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results.

If you are driven by growth, execution, and winning as a team, this role will challenge and reward you.

About Us

Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences.

Our core values are:

Extreme Ownership – no excuses, blame find result.

Energy – positive high energy is contagious

Results-Driven – constantly meet individual & goals

Teamwork – everyone on ship rows the same direction

Trust Respect- Open communication, integrity caring for others

The Opportunity

We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.

This is a hands-on leadership role responsible for:

Driving membership sales conversion of 25%

Building and leading a high-performing front desk sales and therapist team

Owning KPIs, labor efficiency, and guest experience

Scaling a membership-based business with discipline and precision

You will run the retreat like a business—not a shift.

What You’ll Own (Key Outcomes)

First 30 Days – Foundation & Mastery

Full ownership of KPIs: Membership sales conversion, retention, rebooking, guest experience

Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint

Assess team performance and identify skill gaps

Establish daily, weekly, monthly scorecards

Stabilize staffing, scheduling, and service execution

30–60 Days – Growth & Optimization

Consistently hit or exceed:

25–35% membership conversion

99% retention

Implement structured roleplay sales rehearsal & service training

Optimize therapist and front desk scheduling to maximize room utilization

Recruit and onboard:

20 Massage Therapists

Front Desk Sales Associates to support growth

Tight control of labor and operational costs

3–6 Months – Sustainability & Talent Development

Develop an internal leadership bench (Assistant Manager / Lead)

Contribute insights to annual budget and forecasting

Drive consistent revenue and operational growth

Scale membership by adding 500 active members

How Success Is Measured

You will be evaluated on Outcomes/Result—not effort:

Membership Conversion: 25-35%

Retention Rate: 99%

Massage Therapist Rebook% (60%)

Front Desk Prospect Conversion% (25%)

Employee Culture Engagement & Retention

Operational Structure Consistency

Key Challenges (What Makes This Role Exciting)

Balancing exceptional service with aggressive sales execution

Turnaround challenging role building from the ground up

Recruit Massage therapist to maintaining profitability

Must love Tacos.

Have to be competitive & result driven

Holding high standards under pressure and volume

Who Thrives Here

This role is ideal for someone who:

Loves Numbers, Scorecards, and Accountability

Enjoys coaching teams to win

Takes ownership of results—good or bad

Is energized by growth and challenge

Wants to build a career, not just hold a job

Required Experience & Skills

1–5 years of sales leadership experience

Proven success in sales-driven, KPI-based environments

Strong coaching and people leadership skills

Excellent communication and problem-solving abilities

Self-starter with ambition to grow personally and professionally

Compensation

$17–$25 per hour, based on experience and performance

Performance-driven compensation opportunities for top producers

Ready to Lead, Grow, and Win?

If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you.

Apply now and prove you’re an A-player.