Escalation Specialist
Full-time
Dragon Pharma Labs
Description
Dragon Pharma Labs is on the lookout for an enthusiastic Escalation Specialist to join our dedicated team remotely. This full-time position based in Opa-locka offers a unique opportunity to contribute to the health and fitness industry by ensuring exceptional customer service and support.
As an Escalation Specialist, you will play a crucial role in addressing customer concerns and ensuring timely resolution of issues. Your efforts will directly impact customer satisfaction and retention, as you collaborate with various teams to enhance our service delivery. This is an exciting entry-level position perfect for individuals passionate about helping others and eager to grow within a dynamic company.
We offer a competitive salary and a supportive work environment that encourages professional development and career growth within the health and fitness industry.
Responsibilities
- Act as the main point of contact for escalated customer inquiries
- Investigate and resolve customer issues in a timely manner
- Collaborate with internal teams to address complex issues
- Provide feedback to management on recurring issues and potential improvements
- Assist in developing training materials for customer service teams
- Stay updated on company products and services to provide accurate information
Requirements
- High school diploma or equivalent; relevant coursework is a plus
- Strong verbal and written communication skills
- Ability to empathize with customers and address their concerns
- Excellent problem-solving abilities
- Strong attention to detail and organizational skills
- Basic knowledge of customer service principles
- Willingness to learn and adapt in a fast-paced environment
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Escalation Specialist in Opa Locka, FL vacancy
- ...Front End Specialist Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued,... ...role will satisfactorily resolve customer and cash concerns or escalate them to appropriate level of management. Primary responsibilities...SuggestedImmediate startShift work
Fresco y Más
Hialeah, FL1 day ago $33 - $39 per hour
...Wellness Specialist - Hialeah, FL Hialeah, FL - Hilaleah, FL 33010 Overview Salary Range $33.00 - $39.00 Hourly Position Type... ...professional judgment in addressing complex or sensitive situations, escalating appropriately when issues fall outside role scope. #...SuggestedHourly payFull timeWork at officeLocal areaFlexible hoursWorkCare
Hialeah, FL4 days ago- ...Job Description Job Description We are looking for a Pre-Arranged Funeral Specialist at San Jose Palm Funeral Home in Hialeah, FL. The Pre-Arranged Funeral Specialist is responsible for generating pre-need funeral sales only at locations that operate as standalone...SuggestedBase plus commissionContract work
Northstar Memorial Group
Hialeah, FLa month ago - ...ambitious goal to become the benchmark of safety excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative companies. Your...SuggestedFlexible hoursShift workNight shiftWeekend work
Amazon
Opa Locka, FL2 days ago - ...Receiving Specialist As a Receiving Specialist, you will be responsible for managing the store's backroom operations by receiving products into the POS system, keeping products organized and accounted for, and helping process weekly pallets. You would also be in charge...SuggestedHourly payPart timeImmediate startShift workNight shiftAfternoon shift
Comoto
North Miami Beach, FL5 days ago $45k - $142.35k
...state location of position] . Job Profile As a FINRA Supervisory Specialist within PNC's Wealth Management organization, you will be... ...Review trades and new accounts, diagnose, raise, and process escalations and conduct proactive training, coaching, and mentoring of registered...Temporary workWork experience placementWork at officeFairygodboss
Doral, FL5 days ago$23 - $28 per hour
...MOT Foreman / Traffic Management Specialist Location: Opa Locka, FL Pay: Competitive, Based on Experience Employment Type: Full-Time About the Opportunity We are seeking a highly motivated MOT Foreman / Traffic Management Specialist to lead field crews responsible for...Full timeContract workTemporary workFor contractorsLocal areaTEKsystems c/o Allegis Group
Opa Locka, FL1 day ago- ...Banking Specialist IV As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing... ...individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate...Work experience placementWork at officeNight shift
Amerant Bank
Miami Beach, FL7 days ago - Deliver parts and/or products to O’Reilly stores and DC in a safe and efficient manner. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Drive company vehicle to deliver parts and products to stores and/or distribution center. Must...Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Hialeah, FL14 hours ago - ...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns....Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Hialeah, FL2 days ago - Category : Facilities About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than ...For contractorsWork at officeLocal areaMonday to FridayWeekend work
Teleperformance USA
Hialeah, FL2 days ago - ...Occupancy Specialist Key Responsibilities (Essential Duties and Functions): This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need. Assist the Site Manager with the ongoing leasing...Interim roleWork at officeLocal areaFlexible hours
McCormack Baron Companies
El Portal, FL2 days ago - ...Transform Lives as an Occupational Therapy Specialist in Vibrant Hialeah, Florida Overview Are you an enthusiastic Occupational Therapy Specialist dedicated to assisting patients in regaining their independence and enhancing their quality of life? If you are...Full timeLocal areaFlexible hours
MLee Medical Employment
Hialeah, FL4 days ago - ...The Enrollment Specialist will be responsible for assisting with student recruitment, conducting student/parent orientation sessions, processing required paperwork, effectively communicating with the enrollment generator and the District Charter School Office (as applicable...Work at officeLocal area
Accelerated Learning Solutions , Inc.
Opa Locka, FL1 day ago - ...Transfer Center Specialist (Per Diem, Evenings) Job Summary: Responsible for assisting with taking calls, securing demographic information... ...FirstNet, and Transfer log related to all transfer requests. Escalates all clinical questions to the Transfer Center RN, Department...Daily paidWork at officeShift workAfternoon shift
Nicklaus Children's Health System
Miami, FL2 days ago - ...Transform Lives as an Occupational Therapy Specialist in Vibrant Hialeah, Florida Overview Are you an enthusiastic Occupational Therapy Specialist eager to assist patients on their journey to independence and enhanced quality of life? If you're ready to make...Full timeLocal areaFlexible hours
MLee Medical Employment
Hialeah, FL4 days ago $25k
...Diamond Society Specialist The Diamond Society Specialist serves as a first point of contact for Diamond Society patient families,... ...adequately and proactively informed on situations that may require escalation or special attention. Informs Director, Executive Director,...Immediate startFlexible hoursNight shiftWeekend workNicklaus Children's Health System
Miami, FL5 days ago- ...Delivery Specialist The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect money on C.O.D. deliveries and pick up customer returns....Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Hialeah, FL4 days ago - Discover the Harmony of Healthcare in Hialeah: Where Compassion Meets Culture Imagine a career that blends clinical significance with the vibrant lifestyle of Hialeah, Florida, a city rich in culture, community, and sunshine. As a Diagnostic Medical Sonographer ...Local areaFlexible hoursWeekend workDay shiftAfternoon shift
MLee Medical Employment
Hialeah, FL5 days ago - ...107 Ave Suite 302 Miami, FL 33176, USA The Member Engagement Specialist serves as primary contact for development and administration of... ...and other member engagement initiatives. Able to resolve member escalation calls by using critical thinking skills and collaboration with...Full time
Educational Federal Credit Union
Doral, FL5 days ago - ...Job Title: Fleet Specialist Location: Hub - Miami Reporting to: Market Manager About 8Fleet 8Fleet is a rapidly growing LA-based technology... ...with fleet applications and other in‑vehicle technology, escalating more complex problems as needed. Reporting: Maintain accurate...Shift work
8Fleet Inc.
Doral, FL2 days ago - ...use personal vehicle for deliveries and offsite events Catering Specialist Responsibilities Guide Guests through catering menu, offerings... ...and prevent potential service or product breakdowns. Escalate guest and team questions, concerns, issues directly to management...Hourly payPermanent employmentFull timeTemporary workPart timeLocal areaImmediate start
Fogo de Chão
Doral, FL5 days ago - Foster Family Recruiter Represents agency and is responsible for the recruiting of prospective foster families in various settings; including relevant committees/forums, public presentations, meetings, etc. utilizing state rules and regulations (or transfer license ...Work experience placementWeekend workAfternoon shift
His House Children's Home
Opa Locka, FL2 days ago - Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated...Local area
Equus
Miami Gardens, FL2 days ago - ...and reduce fraud. Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed. Proactively serve as a role model for banking center team members and coach relationship...Work at officeLocal areaDay shift
Bank OZK
North Miami Beach, FL4 days ago - ...Job Description Job Description PERFORMANCE AND QUALITY IMPROVEMENT SPECIALIST is responsible for auditing clients’ files for quality and compliance and provide recommendations when needed. Will conduct investigations of client grievances and HIPPA violations...
His House Childrens Home
Opa Locka, FL27 days ago - ...Fragrance Specialist (Creed) Reports To: Regional Sales Manager, SE Central Florida Store Location: Macy's Westland Mall Hialeah, FL Overview The Product Specialist is responsible for executing the Customer Experience and sales strategy on behalf of International...Part timeWork from homeFlexible hoursDay shift
- The Fraud Prevention Specialist, as part of the 2nd line of defense, is responsible for the completion of the Fraud Monitoring and Investigation... ...case and coordinating with relevant departments as needed. Escalate cases to a subject‑matter expert (SME) or management when...Full timeWork experience placement
- ...in retail! We make dreams happenapply today! Alterations specialists are responsible for completing all fittings and alterations to... ...Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. Communicate how...Hourly payPart timeWeekday work
- Adams and Associates Inc. is seeking a Career Transition Specialist to provide transitional support and placement services for Job Corps students in Miami Gardens, FL. You will work with Career Technical Training and Career Transition staff to identify and remediate barriers...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Escalation Specialist. Be the first to apply!
