People & Customer Experience Manager

People & Customer Experience Manager

Location: Indianapolis, IN

Salary: $60,000–$90,000 + Benefits

Schedule: Full-Time | Primarily On-Site with Flexibility

We're not looking for someone who checks every box.

We're looking for a people-focused HR professional who can connect with a blue-collar workforce, communicate confidently with customers, and help build an even stronger employee and customer experience.

If you enjoy HR but want the opportunity to have a broader impact on an organization, we'd like to hear from you.

We are recruiting for a growing, family-owned company in the residential construction and home services industry seeking a People & Customer Experience Manager .

This is a unique role combining HR, employee engagement, and customer experience . You'll work directly with company leadership while supporting employees across office, retail, construction, and service teams.

If you have an HR background but want a role where you're involved in more than policies and paperwork, this could be a great fit.

What You'll Do

Employee Experience

• Develop employee engagement and recognition initiatives.
• Help coordinate company events and internal communications.
• Conduct employee surveys, stay interviews, and exit interviews.
• Support employee training and career development.
• Help strengthen culture across office, retail, and field teams.

Customer Experience

• Help create a consistent, high-quality customer experience.
• Proactively follow up with customers throughout their projects.
• Assist with escalated customer concerns and identify solutions.
• Track customer feedback, reviews, and satisfaction.
• Partner with project and retail teams to improve communication and service.

HR & People Operations

• Support recruiting, hiring, onboarding, employee relations, and offboarding.
• Maintain employee records, policies, and HR compliance.
• Coordinate benefits, PTO, background checks, and HR administration.
• Support workers' compensation and employee performance matters.
• Help plan seasonal hiring and workforce needs.
• Serve as backup support for payroll as needed.

What We're Looking For

• HR experience, education, or professional HR training/certification.
• Working knowledge of HR compliance and the employee lifecycle.
• SHRM-CP, PHR, or similar certification is a plus.
• Construction, home services, retail, or field workforce experience is preferred.
• Strong communication and relationship-building skills.
• Comfortable interacting with everyone from field crews and customers to company leadership.
• Organized, adaptable, and comfortable wearing multiple hats.
• Someone who takes initiative and doesn't need to be micromanaged.
• Valid driver's license and reliable transportation for occasional local travel.

Why Consider This Opportunity?

• $60K–$90K salary , based on experience.
• Health insurance with employer contribution.
• Company-paid dental and vision.
• 401(k).
• PTO and holidays.
• Mileage/gas reimbursement for local travel.
• Flexible, non-corporate work environment.
• Direct access to company leadership.
• Opportunity to help build programs and processes rather than simply maintain them.
• Long-term growth potential as the company expands.