Membership Service Representative

THIS IS AN ONSITE POSITION

Company Overview

The Veterinary Information Network (VIN) is an online community and educational resource serving veterinarians and veterinary students. VIN is looking for a friendly, outgoing, and detail-oriented Membership Service Representative to join our team in Davis, CA. This is an onsite position.

Community Service Representative (CSR) - Position Overview

The VINgram Team provides support to veterinarians and veterinary students in the application for and ongoing management of their membership accounts. CS Representatives handle a variety of job duties such as processing applications, handling emails and phone calls, creating and updating member records, and processing billing.

To be able to assist VIN members effectively, you are expected to become familiar with all aspects of VIN.com and features of VIN membership. You need to be able to navigate quickly across multiple computer screens and task windows. Multi-tasking and excellent time management skills are crucial.

Your work schedule is flexible and will be adjusted according to workload and company needs. Evening as well as occasional weekend work is required.


Key Responsibilities

• Provide a high level of service to members
• Process applications
• Handle incoming and outgoing emails and phone calls
• Maintain member accounts with great attention to detail
• Set up and process payments accurately
• Be proficient with internal programs and systems
• Be knowledgeable about membership policies and membership community features
• Attend and participate in team meetings
• Use internal documentation as well as external online resources (search engines, various websites) to complete assigned tasks.

Ideal Candidate Profile

You are someone who:

• Enjoys helping people
• Can shift priorities quickly
• Learns and adapts quickly
• Multi-tasks well under time constraints
• Manages and prioritizes daily responsibilities effectively
• Communicates clearly in both written and verbal formats
• Works independently and collaboratively
• Is adaptable and open to cross-training and adopting new processes
• Is adept at problem solving

Qualifications

• Minimum education (or substitute experience) required: High School Diploma or Equivalent
• Minimum experience required: 3-5 years customer service.
• Skills required: typing 35wpm or more, Basic math skills: addition, subtraction, multiplication, and percentages. MS Office, Outlook, Excel.
• Ability to work independently and in a team environment. Exceptional multi-tasking abilities, organizational skills, interpersonal skills, and problem-solving techniques.

Physical Requirements

This position requires you to work full-time on a computer. Physical requirements of this position typically include reaching, grasping, talking, hearing, seeing, repetitive motions such as typing and clicking, and exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move.

Pay and Benefits

The starting pay is $22/hour.

VIN currently offers benefits including Medical (with HRA), Dental, Vision, Life Insurance, FSA (medical and dependent care) as well as a 401k with a company dollar-for-dollar match up to 6% and starting accruing vacation and sick time as of your first day.