IT Specialist (CUSTSPT).

In This Position, You Will Package, configure, and deploy software applications using Intune, develop automated and repeatable deployment packages based on installation requirements. Test application packages for installation success, performance, and compatibility across supported endpoints, and maintain deployment documentation, version control, and rollback procedures. Support the full lifecycle of managed software applications including introduction, updates, retirement, replacement; coordinate updates and patch deployments to address vulnerabilities and maintain security compliance. Assess the impact of software updates, coordinate deployment schedules with stakeholders to minimize disruption, and identify opportunities to streamline application delivery through standardization, consolidation, or automation. Assist with security findings, audit requests, and vulnerability reports related to endpoint software and configuration. Create and update customer tickets in an automated tracking system; use Intune and related tools to diagnose and resolve deployment, policy and compliance issues, and collaborate with service desk, endpoint, security, and engineering teams to resolve. Review deployment‑related tickets to identify trends and recommend actions, and maintain technical documentation for endpoint software, packaging standards, and deployment processes for complex problems. Requirements Pass Pre‑employment Background Investigation. May need to complete a Probationary Period. Maintain a Bank Account for Direct Deposit/Electronic Transfer. Males born after 12/31/59 must be registered with Selective Service. Qualifications You qualify for this position if you have one year of specialized experience equivalent to at least the GS‑11 level in the Federal Service. For this position, specialized experience is defined as experience with configuration, deployment, and lifecycle management of software using Microsoft Intune; vulnerability remediation of managed software; coordination and collaboration with customers and stakeholders; experience implementing and defining IT security standards for software; customer support for complex problems, including working an IT ticket management system; and development of documentation and process improvement. In Addition To Meeting The Specialized Experience, individuals must have IT‑related experience demonstrating each of the following competencies: Attention to Detail – Thoroughness and conscientiousness in work. Customer Service – Engage customers and clients to assess needs, provide assistance, and resolve problems. Decision Making – Make sound, objective decisions and accept responsibility. Information Management – Gather, organize, and maintain necessary information. Interpersonal Skills – Show understanding, courtesy, and empathy in interactions. Oral Communication – Effectively convey information and listen to others. Problem Solving – Identify problems, evaluate alternatives, and make recommendations. Teamwork – Foster cooperation and group identity to achieve goals. Technical Competence – Apply knowledge to perform tasks and advise on technical issues. Additional Information This position is included in the bargaining unit. Benefits Vacation and sick leave, holidays. Health, life, and accident insurance. Long‑term care insurance. Retirement program options. #J-18808-Ljbffr Smithsonian