Member Services Associate

Job Title

Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service.

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.
• Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Conduct all concierge services for the association as an ambassador of Paseo- with integrity and in a professional manner.
• Establish relationships with local merchants and service providers.
• Communicate residents and guests concerns to management promptly. Perform all services using standard operating procedures.
• Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Association.
• Make reservations for dining as well as events ensuring that all necessary information is recorded properly.
• Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.
• Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.
• Manage the lost and found items by maintaining a log to track the items received.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.
• Performs other duties as required by the Association and management.

Work Environment The position will be primarily working in the amenities area of a residential community, while working indoors and outdoors. Exposed to typical climate found in the area.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Position Type/Expected Hours of Work Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• High School Diploma
• Previous experience in a similar role.
• Must have excellent communication skills and be able to communicate clear, detailed information related to the community.
• Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
• Must enjoy working in a fast paced environment with a diverse group of people.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

Advanced MS Office

Behaviors

Innovative: Consistently introduces new ideas and demonstrates original thinking

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

High School or better.

Experience

Previous experience in a similar role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.