Studio Manager

San Francisco, CA | Onsite | $70,000 - Temporary to Perm Our client, a leading commercial real estate and flexible workspace company , is seeking an experienced Studio Manager to oversee the day-to-day operations, sales, hospitality, and member experience of a dynamic coworking community in San Francisco. This is an exciting opportunity for a people-focused professional who thrives in a fast-paced environment and enjoys wearing multiple hats. The ideal candidate will bring 3-5 years of experience in hospitality, coworking, sales, or business operations, along with a passion for creating exceptional member experiences. Responsibilities Team Management Oversee junior staff, including Ambassadors and Hospitality Assistants, in daily community operations. Train and onboard new team members while providing ongoing coaching and support. Motivate the team and hold staff accountable for goals across sales, operations, hospitality, and member experience. Foster a collaborative, service-oriented team culture. Sales & Business Development Conduct tours and assist with selling workspace to meet and maintain occupancy goals. Support the sales process, including touring, pitching, negotiating, and contract execution. Partner with the sales team on lead generation and outbound business development. Support member renewal negotiations and retention efforts. Lead sales for external conference room and event space bookings. Manage third-party leasing platforms such as Peerspace and Truss. Partner with internal teams on marketing initiatives and manage external platforms such as Google and Yelp. Identify opportunities to maximize revenue through ancillary services and fees. Operations Manage the full new member onboarding and move-in/move-out process. Ensure members understand and follow community policies and procedures. Oversee relationships with building, facilities, food & beverage, and other third-party partners. Coordinate repairs, maintenance, and space improvements while maintaining high standards. Conduct daily walkthroughs and oversee inventory and overall space operations. Hospitality & Member Experience Develop and oversee community initiatives designed to foster connection and engagement among members. Provide warm, proactive service that consistently exceeds member expectations. Build strong relationships with senior member stakeholders and regularly gather feedback. Review member survey results and develop recommendations and action plans. Address member concerns and oversee the timely resolution of complaints. Identify opportunities to continuously improve the overall member experience. Events Develop and oversee the community event calendar, ensuring a thoughtful mix of engaging and purposeful programming. Lead event ideation, planning, and execution. Manage event budgets and identify creative ways to reduce costs without compromising quality. Develop local and strategic partnerships to enhance programming and reduce event expenses. Create innovative experiences that make the community memorable. Finance Assist with budget management by reviewing monthly expenditures and identifying cost‑saving opportunities. Support member billing, fees, and payment processes. Review accounts payable invoices and identify trends and opportunities for cost reduction. Manage invoice entry and payment processes. Qualifications Bachelor’s degree or equivalent four‑year college education. 3-5 years of experience in coworking, hospitality, sales, operations, or a related field. Proven experience in sales and business operations. Previous team management experience preferred. Strong financial literacy and budget management experience preferred. Excellent interpersonal, verbal, and written communication skills. Highly organized with the ability to manage multiple priorities and projects simultaneously. Passion for hospitality, people, and creating exceptional customer experiences. Proactive, solutions-oriented mindset with a commitment to continuous improvement. Strong attention to detail and a high standard for quality. Comfortable working in a fast-paced, dynamic environment. Must be available to work onsite in San Francisco . Ideal Candidate Hands‑on and willing to roll up their sleeves and jump in wherever needed. Creative, entrepreneurial, and comfortable thinking outside the box. Customer-focused and committed to creating an exceptional member experience. Collaborative and relationship-driven, with the ability to build strong partnerships with members, employees, vendors, and building management. Honest, accountable, and committed to doing what is right for the community. Always looking for ways to improve the experience, processes, and overall success of the Studio. #J-18808-Ljbffr Career Group