Credit and Collections Specialist I (68587)

Job Title: Credit and Collections Specialist I Job Location: Tire Distributor Xperts HQ - Gardena, CA 90248 Salary Range: $23.00 - $24.00 Hourly Team Member Perks Sick Time - 5 days Vacation Time - Earn up to 2 weeks on your first year of employment Paid and Floating Holidays Premium FREE Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement We Want to Hear from You If You Take pride in providing excellent customer service Have proven time‑management mastery Can work independently and as part of a team Enjoy solving problems efficiently Essential Responsibilities Review weekly aging and identify the following: COD accounts in need of payment and/or reconciliation Terms accounts requiring payment and/or reconciliation Accounts rolling into 30+ past due Slow‑paying accounts and changes in payment trends/red flags Payment plans or special arrangements to ensure timely payment and flag defaults Complete account reconciliation in a timely manner Review and discuss concerning accounts with SpecialistII and/or Manager Assist with monitoring Soft Hold Orders and ensure timely resolution Analyze and make sound judgment in the company's best interest while maintaining customer relationships Communicate delays or order holds with Warehouse and Sales Reps Identify cause of hold and suggest action plans to prevent recurrences Clearly document all internal and external communication in NetSuite, including weekly summaries and detailed aging reports Maintain clear, professional verbal and written communication with customers and sales reps regarding account status and overdue balances Conduct collection calls with a focus on maintaining and improving customer relationships Provide excellent customer service to internal teams and external customers Respond promptly to calls, emails, MSTeams, and FreshChat messages Process requests for invoice copies, statements, refunds, and signed proof of delivery in a timely manner Support additional tasks and special projects as assigned Required Qualifications and Skills 1–2 years of experience in Accounts Receivable, credit function, or customer service, or a related role Preferred industry background: Tire/wheels, Auto Parts, Manufacturing, or Distribution Bilingual preferred (English/Spanish) Proficient in Excel (including VLOOKUP), MS Office, Outlook, Word, MSTeams, FreshChat Strong analytical, written and verbal communication, and negotiation skills Ability to work in a fast‑paced environment and effectively multitask Experience handling high‑volume calls Experience with ERP Systems (NetSuite a plus) #J-18808-Ljbffr