Veterans Service Representative (Authorizer)
US Department of Veterans Affairs
Job Title
Veterans Service Representative, 020105A
Duties
Specific duties are as follows:
- Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required. Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification. Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand. The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant.
- Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud. Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions.
- Explains a final decision if a Veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail). The Veterans Service Representative (Authorizer) will explain the decision in question in an effort to gain acceptance of the determination, and also explain the post-decision review process.
- Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
- Acts as an advocate for Veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
Promotion Potential: None
Work Schedule: Full time, Monday through Friday 8:00am-4:30pm
Compressed/Flexible: Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: Yes
US Department of Veterans AffairsVacancy posted 2 days ago
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