Office Assistant

Now Hiring: Office AssistantExpress Employment Professionals is partnering with an established, family-owned insurance company in Olympia, WA, to fill an Office Assistant position. This is a great opportunity for someone who enjoys customer service, staying organized, and being part of a close-knit team in a busy professional office.This is a fast-paced role where no two days will look exactly the same. The Office Assistant will provide support to customers, agents, and other team members while helping keep day-to-day office operations running smoothly.This position is evaluation-to-hire and offers a consistent Monday through Friday schedule from 8:15 AM to 5:00 PM. Compensation starts at $20.00/hr.Key Responsibilities:Answer a high volume of incoming phone calls and provide excellent customer serviceAssist customers, agents, and internal team members with questions and general supportProcess incoming and outgoing email and postal mailPrepare and process insurance-related documents and paperworkComplete data entry and maintain accurate customer and policy informationAssist with billing and basic bookkeeping-related office tasksOrganize and maintain electronic and paper filesProvide administrative support to agents, managers, and other office staffHelp coordinate communication between the main office and additional locationsAssist with other general office duties as neededWhat You Bring:• Previous office, administrative, customer service, or related experience required• Insurance industry experience is a plus, but not required• Medical office, bookkeeping, or other detail-oriented professional office experience may transfer well to this position• Excellent customer service and professional phone skills• Comfortable handling a high volume of phone calls and changing priorities throughout the day• Strong attention to detail and organizational skills• Professional, confidential, and able to handle sensitive information appropriately• Ability to take direction, learn new processes, and work independently once trained• Strong written and verbal communication skills• Positive attitude and willingness to work as part of a team• Valid driver's license and reliable transportation required• Must be able to meet the company's pre-employment requirementsWhy Express?Express Employment Professionals connects talented people with top local companies. As an Express associate, you'll also be eligible for:Medical coverage that meets ACA requirementsWashington Paid Sick LeaveHoliday Pay (after 500 hours and an average of 35 hours/week)