Night Auditor - Hotel

Select how often (in days) to receive an alert: The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Greet and provide customer service to guests while anticipating their needs Supply guests or travelers with directions, travel information, and other information such as available services and points of interest Book reservations, rentals, and coordinate registration Operate a register and/or software system to complete cash and credit card transactions Answer phone calls and emails and deliver messages as needed Maintain excellent customer service and positive attitude towards guests, customers, clients, co‑workers, etc. Coordinate resolution of guest concerns Communicate closely with all departments to ensure a seamless guest experience Qualifications Previous guest services experience required Previous cash handling experience preferred Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrates organizational skills, accuracy, and attention to detail At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark