Quality Assurance Coordinator

This position is responsible for any of the various tasks listed as assigned. Provides FedEx express and their customers the required entry services and promotes exceptional customer service by securing relationships with express and their customers. Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames. Serves as the primary link between FedEx express and FTN for account/shipment specific issues. Completes various audit activities, including complex EWRSs, high duty, ABI warnings, ABI errors, census rejects, high-entered value, duty verification and any other tasks that fall under the FTN audit functions, FDA audits, ABI errors and ABI warnings. Records and tracks complex audit issues to initiate corrective action. This includes working with FedEx Trade Networks FDA, tech services and quality assurance groups. Sorts and assigns departmental incoming work and monitors daily workflow to ensure regulatory timeframes are met. Failure to meet these timeframes could cost the company and our customer dollars in potential liquidated damages and additional duty. Refer potential major problems to the manager. Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved. Researches and writes claims and protests to customs and border protection (CBP) on behalf of FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes and valuation. Obtain refunds or tender duties and process in FTN online billing application in conformance with FedEx billing procedures. Gathers information from FedEx/FTN systems for distribution and report building. Produces operational and trend reports for management distribution. High school diploma/GED. Three (3) years of business experience required, including two (2) years of related experience preferred. Knowledge of CBP and OGA regulations and tariff schedules, general import procedures and systems preferred. Ability to work in a time sensitive environment with a high level of accuracy and productivity. Excellent computer skills with the ability to work in a windows environment. Strong communication skills, verbal and written. Organizational skills, interpersonal skills, problem solving, ability to handle high volume and time sensitive work, ability to work independently with minimum supervision, detail oriented, teamwork. Pay Transparency Pay: $20.76 - $29.06 USD Shift: 7:00am - 3:30pm (Hybrid). Must live within 50 miles of location. FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. #J-18808-Ljbffr