Retail Sales Assistant Manager - Charlotte

Reimagine what coffee can be. Reimagine what you can become. Let's grow together.

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

As an Assistant Boutique Manager with Nespresso, you play a pivotal role in store leadership. Alongside the Boutique Manager, the two of you will strategize on sales, profitability, operations, and of course, delivering an unforgettable Nespresso experience. Inspire and empower your team to provide an inviting and exceptional customer journey. Most importantly, you will represent Nespresso culture by mentoring, caring, acting, and innovating to bring the beloved Nespresso brand to life.

WHAT'S IN IT FOR YOU:

• Competitive Pay: including quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, every employee is encouraged to take ownership of their professional growth and build a career aligned with who you are through excellent training programs.
• Caring Culture: Experience a supportive and collaborative environment that feels like a fresh cup of coffee...warm, welcoming, and invigorating.
• Purposeful Work: As a certified B Corp, we are committed to environmental stewardship and creating a safe, welcoming workplace for all.

WHAT WE OFFER:

Nespresso offers retail employees performance-based incentives and comprehensive rewards:

• A free Nespresso machine and coffee allowance
• 401k with company match
• Educational reimbursement
• Health and mental wellness programs
• DE&I resource groups
• Commuter benefits
• Pet adoption reimbursement
• Employee recognition program
• Discounts at over 2,000 companies

(Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU WILL BE DOING:

• Embody Customer Service Excellence: You are not only an agile coffee expert; you lead by example. Using storytelling, you'll create an experience for each customer that walks into a boutique educating them on our coffee and sustainability while creating a hospitable environment.
• Drive Sales Results

  Inspire your team to achieve sales and service goals through daily communication, coaching, and mentoring. Collaborate with the Boutique Manager and Team Leads to evaluate boutique performance and implement improvement strategies.

  
  

• Lead Team Development

  Motivate team performance through feedback and recognition. Collaborate with the Boutique Manager to champion team development and empowerment while fostering a growth focused culture inspired by learning.

  
  

• Streamline Operations

  Adapt to evolving priorities or unstructured cadences. Take ownership across operations, inventory, and scheduling to ensure processes are implemented effectively and efficiently. Execute store visual guidelines to optimize sales and presentation. Constantly look for ways to create efficiencies and improve boutique success.

  
  

• Embody Coffee Expertise

  Your coffee presentation, knowledge, and passion are paramount. Customers love your consultative coffee tastings, and your team naturally wants to follow your lead. You organically create an unforgettable coffee experience for each guest.

  
  

• Connect with the Community

  You don't just talk about ideas; you think entrepreneurially and plan events that engage new customers and build brand recognition.

  
  

• Show Agility and Resourcefulness

  You see challenges as an opportunity to be creative and nimble. You are curious to try new things, and you inspire your team to do the same.

  
  

• Care About Safety

  Promote a safety-conscious culture for our employees and customers.

  
  

WHAT YOU WILL BRING:

• 3+ years of professional management experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of multiple direct reports
• High School Diploma or GED required; bachelor's degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
• An authentic passion for coffee, a respect for sustainability, and a commitment to continual self-learning
• Availability to work open and closing shifts, weekends, and holidays

ADDITIONAL PREFERRED QUALIFICATIONS:

• Experience co-managing 20+ employees in a high-volume, luxury retail environment
• Ability to co-manage weekly manager meetings, oversee KPIs, coach performance, and delegate effectively
• Genuine passion for people: you enjoy engaging with customers and mentoring your employees
• Proven track record of team development with multiple success stories
• You care about the customer experience; you are a gracious host, and you exude hospitality
• Guests know you by name and seek you out because of the service and experience you provide
• Prior success partnering with leadership to drive teams to achieve revenue goals and continuously improve
• High collaboration and presence; a natural at building rapport with customers and businesses
• Strong hospitality mindset aligned with Nespresso's House of Hospitality
• Agility and patience with learning new systems, software programs, and reporting methods
• Exceptional professional diplomacy and discretion

Please note that the pay range provided is a good faith estimate for the position at the time of posting. xhyhwjd Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.