Customer Service Representative - Onsite or Remote

Job Description Location: Sioux Falls, SD Job Status: Full-Time and Part-Time Company: PREMIER Bankcard Shift Options Full-Time: Monday-Friday 12:30 pm-9:00 pm, every other Saturday 8:00 am-4:30 pm Full-Time: Monday-Friday 12:00 pm-9:00 pm, every other Saturday 8:00 am-4:30 pm Part-Time: Monday-Friday 2:00 pm-9:00 pm, other Saturday 8:00 am-4:30 pm (no Sundays) Work Site This position is offered on-site in Sioux Falls and remote. Remote employees must live within 50 miles of a PREMIER location or be planning to relocate. Compensation Base wage: $17.25-$19.15 per hour with opportunities to increase take-home pay. $3.50 per hour additional for non-traditional hours for top performers. Bilingual (English/Spanish) compensation is a 10% differential. Top 75% of associates are eligible for incentives. Career path from Associate I to Associate IV offers step-up in pay. Responsibilities Answer inbound calls about products and services. Understand policies and procedures for daily operations. Take accountability for customer satisfaction with a highly professional demeanor. Maintain a strong phone presence while assisting customers with less than perfect credit. Achieve high satisfaction on customer surveys. Participate in team meetings. Training Extensive paid training program, up to 3 weeks in length, with ongoing training opportunities for future success. Benefits Full medical benefits for 20+ hours per week. Free dental and vision coverage. Generous time off plans (PTO, sick pay, bonus days). 401(k) with dollar-for-dollar match up to 5% of total compensation. EEO Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or other protected status. #J-18808-Ljbffr