AXON/RTIC Systems Administrator

Description Summary: The Axon/RTIC Systems Administrator provides advanced technical support, system administration, and lifecycle management for the agency's Axon ecosystem and designated technologies supporting the Real-Time Intelligence Center (RTIC). This position serves as the agency's primary administrator and subject-matter expert for Axon systems—including body-worn cameras, TASER devices, Axon Evidence, Axon AI platforms, and Axon user and device management—while additionally providing technical administration and integration support for other critical public-safety technologies, such as Fusus, ALPR systems, Drone as a First Responder (DFR/Skydio), video/audio switchers, computer hardware, software integrations, and APIs. The position coordinates with IT leadership, operational program owners, and vendors to ensure system reliability, data integrity, operational readiness and continuous improvement of mission-critical Axon and RTIC technologies. The role operates within the policies, architecture standards, and change-management processes defined by IT leadership. Work is performed under the direction of the IT Director, with Axon/RTIC operational priorities established in coordination with SPAAD. Standards Of Performance And Core Values Keeps the mission, vision, and values of the St. Lucie County Sheriff's Office (SLCSO) at the forefront of decision-making and action; builds strategic and collaborative relationships; interacts with others in ways that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives; maintains high levels of work and productivity by generating innovative solutions to work situations. Essential Responsibilities The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this position. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Administers and manages all Axon technologies, including Evidence.com, Axon Body cameras, Axon AI products, Axon user accounts, Axon device management, and Axon cloud integrations. Provides technical support to RTIC personnel, including diagnosing and resolving issues involving hardware, software, network components, and integrated public-safety systems. Supports and administers DFR technologies including Skydio drones, launch stations, telemetry systems, and related software platforms. Sets up, configures, and maintains audio/video systems, including Crestron switchers, video walls, and RTIC display systems. Supports and maintains Axon/RTIC integrations with CentralSquare CAD/RMS in coordination with the responsible system administrators and operational owners. Configures and maintains systems to support evidence integrity, chain of custody, and retention schedules in coordination with Records, Legal, Evidence, and other designated program owners. Supports and troubleshoots Automated License Plate Reader (ALPR) systems, including fixed, mobile, and portable cameras. Manages and configures FUSUS platforms, ensuring RTIC analysts have continuous access to mission-critical data streams. Coordinates data ingestion and system integrations using APIs and vendor-provided tools; assists in the development and maintenance of software integrations. Installs, configures, and maintains hardware and peripheral equipment used in RTIC operations. Documents all support processes, system configurations, troubleshooting steps, and technical workflows. Conducts preventive maintenance, installs system updates, firmware, and patches for all assigned platforms. Provides technical training, guidance, and documentation to RTIC personnel, Axon administrators, trainers, supervisors, and agency users regarding assigned systems, workflows, access, troubleshooting, and system best practices. Serves as primary technical liaison with Axon and other technology vendors. Tracks assigned system licenses, warranties, asset inventories and assignments, configurations, refresh cycles, maintenance requirements, vendor deliverables, and renewal milestones and provides technical verification and budget-planning information to Information Technology, Business Operations, Finance, and other responsible components. Participates in an on-call or after-hours support rotation, as assigned, and responds to critical incidents, system outages, emergency deployments, and other mission-critical operational needs. Performs other related duties as assigned. May be subject to random drug testing. Qualifications Minimum Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must pass a comprehensive background and character investigation, medical examination, drug screening, and polygraph examination; fingerprinting will be required. Education And/Or Experience Graduation from an accredited high school or possession of an acceptable equivalency diploma required; associate degree in IT, computer science, or related field preferred. Three years of experience working with public-safety technology systems, digital evidence platforms, or enterprise IT systems. Experience with Axon systems (Evidence.com, body cameras, TASER, device management) preferred. Experience with video/audio systems, integrated security technologies, and/or CAD/RMS preferred. If applicant served in the military, an honorable discharge is required. Certificates, Licenses, Registrations Possession of a valid Florida driver's license and maintenance of a clean driving record are required. Knowledge, Skills & Ability Knowledge Of Axon systems and digital evidence management. RTIC technologies including ALPR, drones, video systems, and CAD/RMS platforms. Computer hardware, Windows operating systems, peripheral devices, networking fundamentals, and diagnostic utilities. Diagnostic tools and troubleshooting methodologies. Skills In Customer service, communication, and collaborative problem solving. Technical troubleshooting, maintenance, and system administration. Time management, task organization, and detailed documentation. Ability To Analyze, diagnose, and resolve complex technical problems. Learn emerging technologies quickly and adapt to evolving RTIC operations. Follow oral and written instructions. Establish and maintain effective working relationships with coworkers, vendors, and public-safety personnel. Supplemental Information Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The position requires frequent bending, stooping, kneeling, crouching, reaching, climbing step stools or short ladders, and working in confined spaces beneath desks, above ceilings, and around server racks, network cabinets, telecommunications equipment, and related hardware. Duties include installing, removing, connecting, organizing, and securing cabling and equipment within racks and cabinets while using hand and power tools as necessary. The employee must be able to regularly lift, carry, push, pull, or reposition computers, monitors, printers, network switches, servers, UPS units, and other technology equipment weighing up to 25 pounds without assistance. Heavier equipment may require team lifting or the use of mechanical lifting devices. The employee must possess sufficient visual acuity to read technical documentation, wiring diagrams, labels, and computer displays, distinguish color-coded wiring and indicator lights, and inspect hardware installations. Adequate hearing and verbal communication abilities are required to diagnose technical issues, respond to system alerts, communicate with users, and coordinate technical support activities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Duties are performed in a combination of office, computer room, and field environments and require frequent sitting, standing, walking, and use of a computer workstation for extended periods. The employee must possess sufficient manual dexterity, hand-eye coordination, and fine motor skills to operate computers, mobile devices, diagnostic equipment, audiovisual systems, peripherals, and other technology-related equipment. Tasks are regularly performed without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature or noise extremes, vibrations, electrical currents, traffic hazards, animals or wildlife, toxic agents, violence, disease, or pathogenic substances. Occasional travel to field locations may be required for system maintenance or troubleshooting. The employee must be able to travel between Sheriff's Office facilities and remote locations, operate an agency vehicle, and respond to service calls in a variety of indoor and outdoor environments. The position may require work outside normal business hours, including evenings, weekends, holidays, and during system outages, critical incidents, emergency deployments, severe weather events, or other agency emergencies. The SLCSO is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the SLCSO will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Benefits Health care Dental care Vision care Life insurance Short-term disability Long-term disability Flexible Spending Account Deferred compensation plan Retirement in Florida Retirement System Holidays Vacation Sick leave 01 Have you been arrested for DUI within the last 3 years? Yes No 02 Have you ever sold drugs illegally or acted as a middle-person in a drug transaction (as an adult)? Yes No 03 Have you had a discharge from any of the Armed Forces of the United States that is anything other than honorable? Yes No 04 Have you had any driver license suspension in the last 3 years? Yes No 05 #J-18808-Ljbffr St. Lucie County Sheriff's Office