Assistant General Manager - Runza

Job Description

Job Description

Assistant General Manager – Runza National Inc. (operated by Plum Market Food Service – Omaha Eppley Airfield)
Full-Time | Non-Exempt | Located at 4501 Abbott Drive, Omaha, NE 68110

About the Role:
The Assistant General Manager (AGM) supports the General Manager in leading daily operations at Runza, operated by Plum Market Foodservice at the Omaha Eppley Airfield. This position plays an essential role in delivering exceptional guest experiences, maintaining Runza brand standards, and fostering a positive, productive, and team-oriented work environment. The AGM acts as the GM’s right hand and takes ownership in the GM’s absence, ensuring operational continuity and service excellence.

What you will do:

• Oversee daily restaurant operations, including guest service, food preparation, staffing, product quality, cleanliness, and operational readiness.
• Lead shifts in the General Manager's absence, making operational decisions while maintaining established service and performance standards.
• Assist with recruiting, interviewing, hiring, onboarding, scheduling, training, and developing Team Members.
• Train and coach Team Members using Runza training guides and established procedures, emphasizing food quality and Simply Outstanding Service.
• Provide ongoing performance feedback, establish clear expectations, and assist with performance evaluations and corrective action documentation.
• Work alongside Team Members in food preparation and guest service positions, providing hands-on support during peak business periods.
• Manage inventory, ordering, receiving, portion control, stock rotation, and waste reduction to support food quality and cost-control goals.
• Monitor food safety, sanitation, workplace safety, and airport security compliance, ensuring proper documentation and timely corrective action.
• Maintain restaurant cleanliness, uniform standards, and a professional appearance consistent with Runza and Plum Market Foodservice expectations.
• Respond professionally to guest feedback and complaints, resolving concerns and creating positive guest experiences.
• Assist with labor management, sales tracking, operating expenses, and achievement of restaurant financial targets.
• Ensure accurate cash handling, register reconciliation, deposits, invoices, payroll documentation, and loss prevention procedures.
• Support employee scheduling to maintain appropriate staffing levels while meeting established labor targets.
• Identify opportunities for operational improvement and assist with implementing corrective measures following restaurant evaluations.
• Communicate operational concerns, Team Member issues, and performance updates promptly to the General Manager.
• Promote a positive workplace culture through teamwork, accountability, effective communication, and Runza's Make It All Better philosophy.
• Represent Plum Market Foodservice values and Runza brand standards in all daily operations and guest interactions.

What you will bring:

• 2–3 years of leadership experience in a food service, hospitality, or retail setting.
• Strong interpersonal and leadership skills with a team-oriented mindset.
• Excellent problem-solving abilities and ability to make quick decisions under pressure.
• Familiarity with inventory systems, food safety practices, and scheduling tools.
• Must be able to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.
• Must pass airport background check and qualify for badging.
• Experience working in an airport or high-volume service environment.
• ServSafe or similar food safety certification.
• Knowledge of back-office systems, timekeeping, and basic financial reporting.
• Bilingual skills are a plus.