Service Now BA (SPM)

Servicenow Business Analyst

Required Skills & Experience Must Haves:

3-5 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.

Strong understanding of ServiceNow modules for SPM & ITSM.

Experience with ServiceNow implementation methodologies and best practices.

Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.

Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.

Familiarity with Agile and/or iterative delivery methodologies

Plusses:

Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD.

Bachelors/Masters Degree

Job Description Day To Day:

A client of Insight Global is seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.

Key Responsibilities:

Requirements Gathering: Collaborate with business stakeholders to elicit, analyze, and document business requirements related to ServiceNow platform implementations and enhancements.

Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using ServiceNow capabilities.

Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design ServiceNow solutions that align with business objectives.

Configuration and Customization: Configure ServiceNow applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.

Data Analysis: Analyze and validate data requirements for ServiceNow implementations, including data migration, transformation, and integration with external systems.

Training and Documentation: Provide training and support to end-users on ServiceNow functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.

Continuous Improvement: Stay updated on ServiceNow platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of ServiceNow solutions.

Salary: 120K