Referral and Intake Coordinator

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

About the Role:
Assisting Hands - Brevard is looking for a compassionate and organized Referral and Intake Coordinator to join our growing team in Rockledge (Melbourne), FL. In this vital role, you'll be the first point of contact for clients and families seeking home care services, helping connect them with the support they need. If you're passionate about making a difference in people's lives and thrive in a fast-paced care environment, we want to hear from you!

Responsibilities:

• Manage incoming referrals from hospitals, physicians, case managers, and community partners
• Conduct client intake assessments and gather necessary information to initiate home care services
• Coordinate with care teams to ensure smooth onboarding and seamless transitions for new clients
• Maintain accurate and up-to-date client records in care management systems
• Communicate effectively with clients, families, and referral sources throughout the intake process
• Track and follow up on pending referrals to maximize conversion and client satisfaction
• Collaborate with schedulers and care coordinators to match clients with appropriate caregivers

Requirements:

• Prior experience in home care, healthcare intake, case management, or a related field preferred
• Strong organizational skills with the ability to manage multiple referrals simultaneously
• Excellent verbal and written communication skills
• Compassionate, client-focused demeanor with a commitment to quality care
• Proficiency with care management software or CRM systems a plus
• Knowledge of home care, Medicaid, or insurance authorization processes is a bonus
• High school diploma or equivalent required; associate's or bachelor's degree preferred

About Us:
Assisting Hands - Brevard is a trusted provider of in-home care services dedicated to helping seniors and individuals with disabilities live safely and comfortably in their own homes. Our clients love us for our personalized approach and the genuine compassion our team brings to every interaction. We foster a supportive, mission-driven work environment where employees are valued, respected, and empowered to make a real difference every day.