Regional Branch Manager

Regional Branch Manager

Start your career at the BEST Home Service Company in the state of Michigan!

For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services across the state of Michigan. Modernistic is a family-owned, Michigan-made company and our culture is focused on Customer Delight. This means all processes, training, and methods are designed around going above and beyond for our customers and our co-workers. While we are drive and fast-growing, we also like to have fun while we work!

We are on the hunt for a Regional Branch Manager for our Saginaw and Lansing locations. In this role, you'll develop and lead a growing team of talented technicians. The ideal Branch Manager candidate will have ample experience leading and coaching a team and is not afraid to roll up their sleeves and get in the trenches. The perfect candidate will hold the bar high when it comes to customer service standards and be capable of motivating others to achieve greatness. To succeed in this role, you must be detail-oriented, self-motivated, can multi-task and prioritize, and have excellent communication and leadership skills.

If you are a world-class leader who is passionate about seeing each person on your team succeed, this could be a great opportunity! Come see for yourself!

Benefits

• Bonus Program based on branch sales & quality
• Affordable Health Insurance for You and Your Family!
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability Insurance
• Pet Insurance
• 401(K) with Company Match
• Paid Time Off & Paid Holidays
• On Demand Pay
• Employee Discount
• Employee Assistance Program (EAP)
• Ability to Grow
• Company Cell Phone Benefit
• Company Vehicle & Laptop

Responsibilities

• Lead, manage and hold team members accountable (20-40+ direct reports- fluctuates seasonally)
• Ensure all team members, fleet, facilities and grounds look their best
• Develop your team's technical skills for all service offerings
• Develop your team's customer service skills and ensure that all jobs performed out of your locations are done in the Modernistic Way up to the highest standards of quality
• Coach team members on consultative selling skills
• Foster an open and honest environment for Team Members and inspire great teamwork and positive morale in order to attract and retain the best talent
• Implement/enforce Company policies
• Process daily deposits
• Manage safety processes, training, and compliance at your locations
• Maintain supply inventory for crews at your locations
• Facilitate team member onboarding, offboarding and promotions
• Recruit new talent based on location needs
• High level customer problem solving
• Serve as the liaison of your branches to other departments (Fleet & Facilities, Supplies, Logistics, Accounting and Marketing)

Requirements

• 3+ years of management
• 3+ years customer service
• Moderate experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Commitment to outstanding customer service both internally (to co-workers) and externally (to customers)
• Excellent written and verbal communication skills
• Industry related experience is a plus
• Sales experience is a plus
• Experience using Salesforce is a plus
• Public speaking experience is a plus

We look forward to meeting you! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.