Retail Service Specialist

Location This position is located at 4999 Old Orchard Rd, Skokie, Illinois, 60077 United States Role Summary The Omni Specialist contributes to the customer experience by supporting omni service processes. Their role is to pick, pack, and ship online orders, customer pick-up orders, and transfer product back to the distribution center. The Omni Service Specialist will also support the Leadership team in overall store operations as needed. Role Responsibilities Customer Experience Strategically processes order queue and daily workload to prevent backlog, limit cancelations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders. Maintains standards using proper packaging to exceed the customers product expectations. Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer. Business Operations Oversees the omni process to ensure brand fill rate goals are maintained and the brand standard is followed. Oversees organizational standards related to supplies, technology, workstations, order staging, and pick up areas. Facilitates the transfer of online product back to the distribution center. Adheres to store safety standards, inventory accuracy, and reduction of product loss while upholding all company policy and procedure to support the profitability of the store. Communication + Relationships Shares relevant information with the leadership team regarding omni processes to ensure goals are met, standards are achieved, and tasks are completed. Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency. Sets an efficient pace to establish and maintain omni-channel standards and fill rate goals. Role Qualifications Ability to work flexible hours to meet the needs of the store omni channel demand Proven track record in leading operational processes and achieving measurable results Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit Pay Range USD $15.75 - USD $15.75 /Hr. #J-18808-Ljbffr