Business Development Center Representative

Mazda of Claremont is Growing — Join Our Team as a Sales and Service BDC Advisor!

Mazda of Claremont is expanding and we're looking for motivated, customer-focused Business Development Center (BDC) Advisors to join our winning team. If you enjoy engaging with customers, building relationships, and being part of a fast-paced dealership environment, this is a great opportunity to grow your career with a top-performing Mazda store.

Compensation & Benefits

• Bonus opportunities
• Medical, Dental & Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Training
• Employee discounts on products and services

Key Responsibilities

• Answer inbound customer calls and set sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial vehicle and product information
• Present initial financing options based on customer needs
• Follow up with leads that are not appointment-ready or who have no-showed
• Maintain accurate daily activity in the CRM system
• Participate in team meetings and process development sessions
• Work collaboratively with sales teams and dealership leadership to deliver an excellent customer experience

Qualifications

• At least one year of customer service experience (AUTOMOTIVE BUSINESS PREFERRED)
• Strong communication and people skills
• Positive, hardworking, and professional attitude
• Prompt, courteous, and dependable
• Comfortable with computers and CRM systems
• Team-oriented with a desire to learn and improve

Why Mazda of Claremont?

We believe in growth, teamwork, and delivering an exceptional experience to every customer. You'll receive hands-on training, leadership support, and the opportunity to build a long-term career in automotive retail.

Mazda of Claremont is an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.