Claims Coordinator

Position Overview As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow‑up, handling service complaints, and dispatching field personnel to jobs while ensuring that the required cycle time and insurance service level agreement deadlines are met. The coordinator follows up daily with the operations team to ensure all required documentation, estimates, and procedures are completed according to program guidelines. A successful coordinator will possess tenacity, thrive in a fast‑paced environment, be detail oriented, and manage many projects simultaneously. Job Responsibilities Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system Daily review of compliance tasks and ensures all job tasks are completed on time Monitors and updates jobs in the required operating system to ensure efficient flow through the claims process requirements and cycle times Ensures that photos and other documents are appropriately described, titled, and uploaded in real time, and follows up to obtain missing data from homeowners and insurance/mortgage information not obtained on initial call Creates or assists with job estimates and reviews final estimates to ensure completeness per company standards Manages Customer Service issues and complaints, documenting actions and resolution Understanding of all company cycle times and SLAs required for each job and phase Conducts client care calls – ensures constant, often daily, communication with the customer and may communicate with adjuster Ensures daily notes are entered in all jobs, contacts relevant participants, and escalates to the department manager as required May be responsible for creating job estimates and/or assisting the Estimator/Project Manager with final estimates Job Requirements High school diploma/GED required Bachelor’s degree or applicable experience preferred; work experience will be considered IICRC certifications preferred but not required: WTR, ASD, OCT, STC Exceptional customer service skills 1-3 years of Xactimate experience required – proficient use of Xactimate 28 Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required Personal time‑management and organizational skills Strong verbal and written communication skills Dependable and adaptable to operate within a fast‑paced work environment Ability to manage highly confidential information Strong problem‑solving skills Proficient at using Microsoft Office, Outlook, CRM software Experience with customer interaction and conflict resolution Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 20 pounds occasionally Sitting for long periods of time while using office equipment such as computers and phones Fingering and repetitive motions such as movement of wrists, hands and fingers while picking, pinching and typing during normal working environment Express or exchange ideas with others quickly, accurately, and receive and act on detailed information Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screens and expansive reading Be exposed to various indoor working conditions: the change of building environment such as with or without air conditioning and heating; may be required to travel for short periods of time For inquiries, please call View phone number on click.appcast.io. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC. #J-18808-Ljbffr ServiceMaster Restore®