Branch Manager

JOB SUMMARY

Provide leadership and direction to branch staff by fostering employee development through comprehensive training, performance coaching, regular evaluations, motivational strategies, and goal‑setting initiatives.

ESSENTIAL FUNCTIONS

Oversee daily branch operations, ensuring adherence to organizational standards, regulatory compliance, and the consistent delivery of exceptional member service. Align branch objectives with strategic organizational goals, with a focus on membership growth, deposit acquisition, and loan portfolio expansion. Design and implement actionable plans to achieve established branch performance targets. Submit annual capital budget proposals and manage branch‑controlled expenses (e.g., overtime) to maintain fiscal responsibility and cost efficiency. Maintain effective vendor relationships to support operational needs of the branch, including oversight of vendor performance, contract compliance, and service‑level agreements. Oversee branch participation in CO‑OP Shared Branching, ensuring system connectivity, regulatory compliance, staff adherence to participation guidelines, and maintaining strong relationships with network partners. Build and sustain positive relationships with local law enforcement. Prepare and analyze daily and monthly operational reports; lead regular departmental meetings to ensure alignment and communication. Provide member service support as needed to ensure seamless service delivery. Oversee daily ITM operations, ensuring consistent service delivery, system uptime, and member satisfaction. Collaborate with the ITM Department to troubleshoot issues and implement enhancements. Provide oversight of ITM staff responsible for operational reporting, including CD quality checks; ensure reports are accurate, timely, and aligned with quality control standards. Support ITM expansion initiatives, including planning, compliance, implementation, and staff training for new ITM deployments across branch locations. Oversee the safe deposit area, ensuring secure access, accurate record‑keeping, and compliance with applicable procedures; manage and support employees assigned to the tasks of safe deposit operations. Ensure compliance with Federal Reserve requirements by serving as or supporting End User Authorization Contacts (EUACs) for system access, including credential management. Lead branch‑level implementation and support of Real‑Time Payments (RTP) systems; monitor transaction activity, resolve escalations, and ensure staff and member education on RTP capabilities. Assist senior leadership with special projects and organizational initiatives. Represent the organization at community events to enhance visibility and engagement. Manage staff scheduling to ensure optimal coverage and operational continuity. Coordinate workflow with other departments such as Consumer Lending, Mortgage Lending, Contact Center, Business Services, and Credit Resolutions. Develop, maintain, and update branch procedures to ensure operational consistency and compliance. May include flexibility in travel required to assist with ITMS deployments and support new branch openings, including on‑site system setup, staff coordination, and ensuring operational readiness. Perform additional duties and responsibilities as assigned. KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS Knowledge of modern office equipment. Knowledge of credit union operations, procedures, products, services, philosophies, practices, and systems. Knowledge of technology and various software programs. Ability to speak with confidence and ability. Ability to perform strategic thinking and planning. Ability to develop, motivate, guide, and evaluate staff. Ability to read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form. Ability to be self‑directed with the initiative and drive necessary to activate a project from conception through completion. Ability to organize and prioritize in order to meet deadlines. Ability to solve practical problems and deal with variables in situations. Ability to write reports and correspondence and to speak effectively before members and employees. Ability to maintain confidentiality and professionalism. Skill in excellent communication and interpersonal skills to effectively work with members and co‑employees. Skill in strong attention to detail and analytical skills. Skill in interpersonal and human relations. Skill in making effective and timely decisions. Skill in effectively operating the various software applications required for branch operations.

QUALIFICATIONS

Pursue opportunities for professional growth and development through training, education and self‑study. Successfully complete all applicable compliance training and testing. Education and experience equivalent to five to eight years of similar or related experience, including preparatory experience. A high school degree or equivalent.

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co‑employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non‑public information about our members and the Credit Union.

EQUAL OPPORTUNITY EMPLOYER/VENTURES/ DISABLED

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

DISABILITY ACCOMMODATION

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View phone number on click.appcast.io or View email address on click.appcast.io for assistance. You may also contact us at that same number and email, if you would like to see a copy of our affirmative action plan. #J-18808-Ljbffr Credit Union National Association, Inc.