Call Center Lead

Job Description

Job Description

Prestige Staffing is searching for a Call Center Lead for a direct hire role for a busy medical practice in the north Atlanta area. The Supervisor is responsible for the day-to-day leadership, performance, and execution of the call center team. This individual serves as a working supervisor who leads by example, coaches employees, ensures adherence to company standards, and participates in call center operations. The ideal candidate is someone who has a high attention to detail and wants to get to know the patients and ensure they receive timely, accurate and professional service.

Details:
7:15a - 4:15p Monday - Friday
Medical Call Center Lead
$58,000 - $65,000 per year
Sandy Springs, GA (100% On-site)

Requirements:

• High School Diploma or GED
• Minimum 3 years of healthcare customer service or scheduling or call center experience
• At least 1 year of supervisory or team lead experience within healthcare and a call center
• Strong organizational skills, attention to detail, and communication abilities
• Recent Epic experience is a must

Responsibilities:

• Lead and support the call center team through coaching, mentoring, and performance management
• Monitor call volumes, service metrics, and workflow to ensure efficient operations
• Handle escalated patient concerns and operational issues
• Conduct call audits and ensure compliance with policies and procedures
• Assist in scheduling, routing calls, and documenting patient interactions
• Maintain high standards of quality assurance and customer service

Benefits:

• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life and Supplemental Insurance Options

This prominent role offers high visibility and the opportunity to work closely with the Front Office Manager, backed by excellent benefits and growth potential.