Customer Service Representative

Job description:

Customer Service Representative
Absolute Air Services is Portland, CT's expert heating and cooling company. We offer heating and air conditioning services in and around Portland.

Absolute Air believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Absolute's mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

The Customer Service Representative works as the primary liaison between our customers and our HVAC field service technicians and sales professionals.

$18 - $26 an hour

Responsibilities:

• To cheerfully answer the phone and assist customers with booking appointments for service techs, following up on jobs, selling products and/or services, and handling basic customer issues.
• Field inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

The ideal Customer Experience Representative must have:

• The ability to work Monday thru Friday and a rotational Saturday.
• Excellent communication, organizational and interpersonal skills.
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

• Hourly rate depending on experience + on call pay.
• Benefits: See below
• Potential for monthly bonuses/commissions.
• Comprehensive, paid training.
• On-going training and mentorship.

Requirements:

• Ability to commute to the office daily.
• Ability to work from home with WIFI for the on-call shift.
• Minimum of three years of customer service experience.

Job Type: Full-time

Benefits:

401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveMedical, Dental, and Vision insurance

Shift:

Day shiftMorning shift

Weekly day range:

Monday to FridayRotating weekends

Work setting:

In-personOffice

Pay Rate: $18-$25 per hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.