Customer Service Representative

Customer Service Representative

The Customer Service Representative provides exceptional service to customers throughout every stage of the charter experience—from the initial inquiry through trip completion and follow-up. This role manages customer communications, prepares quotes and trip documentation, and ensures every interaction reflects DATTCO's commitment to outstanding service.

The ideal candidate is organized, customer-focused, and enjoys building relationships while managing multiple priorities in a fast-paced environment.

The Customer Service Representative plays a vital role in delivering the customer experience that sets DATTCO apart. By providing responsive, accurate, and professional service, this role helps build long-term customer relationships, supports repeat business, and ensures charter trips are coordinated seamlessly from booking to completion.

This position directly contributes to customer satisfaction, operational efficiency, and the continued success of DATTCO's School Bus Charter Division.

Customer Service & Sales Support

• Respond to customer inquiries received by phone, email, website, social media, and other communication channels
• Prepare accurate charter quotations and follow up with prospective customers
• Build positive relationships that encourage repeat business
• Provide timely, professional communication throughout the customer experience

Trip Coordination

• Create work tickets and trip itineraries
• Confirm customer details to ensure accurate bookings
• Coordinate changes and updates throughout the booking process
• Support successful trip execution through clear and accurate documentation

Administrative & Financial Support

• Prepare and distribute customer invoices
• Maintain accurate customer and trip records within DATTCO's charter management system
• Support accounts receivable activities
• Ensure documentation is complete, accurate, and up to date

Team Collaboration

• Work closely with operations, dispatch, and other departments to support customer needs
• Assist with special projects and administrative tasks as assigned
• Other duties as assigned

Education

High school diploma or GED required

Experience

• Previous customer service experience required
• Experience in transportation, hospitality, travel, or another service-oriented industry is a plus

Skills & Capabilities

• Outstanding customer service and relationship-building skills
• Strong verbal and written communication skills
• Excellent planning, organizational, and time management abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable adapting to a variety of customer personalities and situations
• Proficiency with Microsoft Office (Word, Excel, and Outlook)
• Ability to learn and become proficient with charter quoting, booking, and dispatch software
• Strong collaboration skills and a positive, team-oriented approach

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.