Toledo Complex - Director of Catering

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LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Toledo Complex includes the Huntington Center and the Glass City Center, and this role provides support across both locations. Under the direction of the Director of Food & Beverage, this individual is responsible for establishing and maintaining all cost and quality standards to ensure exceptional service execution. This role oversees the execution of catering events, private functions, and suite operations throughout the Toledo Complex while providing the highest level of customer service and consistently meeting or exceeding operational, financial, sanitation, and organizational goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures all banquet event order information to ensure successful execution of catered events.
• Partner with Director of Food & Beverage and Executive Chef to ensure all catering events are executed consistently and in line with company and client standards.
• Hire all employees and ensure all employees are interviewed, hired, trained according to assigned roles.
• Oversee order compilation and placing of linen, beverage & disposable ware orders.
• Ensure function details with sales are shared with staff, event coordinators, and culinary staff.
• Coordinate food set-up and/or delivery time with culinary staff.
• Prepare pre-event meetings with catering staff.
• Direct and supervise all catering staff to ensure high-quality service.
• Maintain an active presence during events with close attention to organizational details, customer service, sanitation, and labor allocation.
• Enforce cleanliness and sanitation practices of catering services.
• Manage labor force to ensure efficiency and timeliness of duties.
• Oversee opening/closing duties.
• Assist with retail services and bars when the schedule allows.
• Supervise all catering staff in a manner consistent with Legends Global Human Resource Policies and Procedures.
• Promote a safe work environment and report any potential hazards.
• Assist with ongoing training of all Catering Services staff as necessary.
• Contribute to maintaining weekly labor cost goals while ensuring high-quality service, sanitation, and product usage practices are followed.
• Assist in monthly food and beverage inventories & periodic small wares inventories.
• Execute all coaching, counseling, and follow up training for all employees.
• Supports Catering Managers with staffing budgets and maintains financial accountabilities as it relates to service.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent.
• Bachelor's degree or equivalent food service experience preferred.
• Minimum of four (4) years of experience in a catering environment preferred.
• Minimum of two (2) years of supervisory experience
• Experience working with Excel, Word, and Outlook Microsoft 365, preferred.
• Experience with Catering software used in F&B

Skills and Abilities

• Strong working knowledge of catering and banquet operations.
• Excellent guest service skills and a strong focus on customer satisfaction.
• Ability to effectively manage employees.
• Must be able to always maintain a professional demeanor with patrons as well as employees.
• Excellent communication skills.
• Must have the ability to pass ServSafe Managers Training & Alcoholic Beverage Service Training.
• Ability to handle multiple events in a fast-paced environment in a professional manner.
• Hands-on experience with MS Office applications: Excel, Word, and PowerPoint.
• Ability to handle cash transactions.
• Strong sense of urgency.

COMPENSATION

Competitive salary range of $80,000 - $100,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Toledo Complex Toledo, OH

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.