ETRM Support Analyst

ETRM Support Analyst

Location: Houston, TX (5 Days Onsite)
Contract::6 Months+

Skills Mandatory Skills : O&G Energy Trading & Risk Management (ETRM) - Domain

Required Skills

Triple Point expertise: Hands-on experience supporting and configuring Triple Point Commodity XL in a production environment.

Commodity trading knowledge: Strong understanding of physical and financial commodity trading processes and Front Office, Middle Office, and Back Office workflows.

Trade lifecycle: Working knowledge of deal capture, pricing, valuation, position management, exposure and risk reporting, scheduling, logistics, inventory, settlements, invoicing, and accounting handoffs.

Application support: Proven ability to triage incidents, reproduce issues, validate data, analyze application behavior, apply approved corrections, and escalate complex defects with complete business context.

TPXL administration: Experience maintaining contracts, counterparties, books, portfolios, products, pricing setups, curves, market data, and business reference data.

Operations monitoring: Experience monitoring interfaces, batch processing, workflows, reports, reconciliations, and critical daily or period-end activities.

Service management: Experience managing incidents, requests, problems, defects, and production support activities using ServiceNow, Jira, or comparable tools while meeting SLAs.

Business engagement: Effective communication, prioritization, and ownership skills when supporting trade-floor users under time-sensitive market conditions.

Preferred Skills

Experience supporting natural gas, power, LNG, crude, refined products, NGL, or related commodity trading workflows.

Knowledge of nominations, scheduling, actualization, inventory, confirmations, credit, P&L, mark-to-market, exposure, settlements, and physical and financial accounting processes.

Experience with market data administration, price feeds, forward curves, valuation controls, reconciliations, end-of-day processing, and month-end close support.

Practical SQL or data-analysis skills for investigation, validation, and discrepancy tracing.

Experience supporting global or follow-the-sun operations, structured handovers, and on-call coverage.

ITIL Foundation, business analysis, commodity trading, ETRM/CTRM, or production support certification.

Qualifications

Bachelor's degree in Business, Finance, Information Technology, Computer Science, Management Information Systems, Engineering, or equivalent practical experience.

Five or more years of experience in TPXL support, ETRM/CTRM application support, commodity operations, trading system business analysis, or trade-floor production support.

Demonstrated experience supporting business-critical commodity trading processes and resolving functional, workflow, configuration, or data issues.

Ability to work effectively with business users, vendors, developers, and production support teams and to manage multiple priorities within defined service levels.