Patient Access Representative

Insight Institute of Neuroscience & Neurosurgery (IINN) Our mission is to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of obstacles and challenges that may lie ahead. Our integrated team of medical professionals develops creative, innovative techniques and care principles through continuous pursuit of improvement. Our team works together to solve common and complex medical concerns to ensure powerful, reliable results. Having multiple specialties “under one roof”, Insight achieves its purpose by providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None! Job Summary The Patient Access Representative works in our Multi‑Specialty facility to contribute to superior patient care. This role thrives in a fast‑paced, team‑oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and more. The representative is cross‑trained in all clinical administrative processes, handling phone calls, patient check‑in and check‑out, reminder calls, and EMR data entry while maintaining patient confidentiality. Top candidates demonstrate superior customer service skills with a focus on patient/customer satisfaction. Benefits for our Full Time Team Members Comprehensive health, dental, and vision insurance coverage Paid time off, including vacation, holidays, and sick leave 401(k) with matching, fully vested after 3 months of employment, with eligibility to contribute Short & long disability, and life term insurance, complementary to full‑time employment Additional supplementary coverages offered at employee’s elections: accident, critical illness, hospital indemnity, AD&D, etc. Duties Travel position Greets and interacts with patients in a friendly and polite manner Provides solutions for customers; troubleshoots as needed Performs data entry through Electronic Medical Record system Maintains medical records and patient confidentiality Performs insurance verification as needed and directed Answers phone calls in a friendly and helpful manner Registers patients and schedules appointments as directed Abilities to multitask and move between responsibilities in a fluid manner Adheres to department standards and PolicyStat policies Other duties as assigned Qualifications Able to provide eligibility for employment for any U.S. employer High school diploma or GED required Associate’s or Bachelor’s Degree in Business or related field desired 6 months of relevant customer service experience preferred Previous experience performing insurance verification is a plus Ability to maintain a high level of confidentiality and professionalism at all times Detail‑oriented, conscientious and committed to precision in work results Ability to relate to and work effectively with a wonderfully diverse populace Exceptional phone and interpersonal skills Proficiency with computers, preferably strong typing and desktop navigation skills Ability to multitask and move between responsibilities in a fluid manner Ability to independently problem‑solve Great data entry skills Demonstrated proficiency in verbal and written English communications for safe and effective patient care and documentation standards Friendly, empathetic & respectful Reliable in work results, timeliness & attendance Able to work in a fast‑paced, stressful environment while maintaining positive energy Able to work under pressure and in situations that benefit from patience, tact, stamina, and endurance Committed to contributing to a positive environment, even in rapidly changing circumstances Aware of standards and performs in accordance with them Insight is an equal opportunity employer and values workplace diversity! #J-18808-Ljbffr Insight Health Systems