Customer Service Representative

Customer Service Representative

Does a job that gives you unlimited opportunities to expand your knowledge and experiences appeal to you? Are you a people person? Do you have a good attitude, work ethic, and attendance? If so, becoming a multifamily Customer Service Representative might be the job for you! If you have the willingness to take on a challenge and learn new things, we are interested in helping you achieve that. We promote from within and have lots of fun along the way!

We are a fun team-oriented company now hiring for a Customer Service Representative. We are the largest property management company in Springfield and have been in business for over 40 years.

This position:

• Excellent communication and interpersonal skills.
• Strong organizational and task management skills.
• Ability to efficiently and successfully complete several tasks on a daily basis.
• Proven ability to follow detailed directions and processes.
• Proficiency in computer skills, especially in MS Word and Excel.
• Ability to learn and comply with industry legal requirements, especially related to federal and local Fair Housing Laws.
• Respond effectively to inquiries and current residents
• Utilize sales skills to demonstrate market-ready product *Monitor phone and office walk-in traffic at the property via guest cards and logs.
• Prepare reports and communicate with Property Manager on daily activity or ideas to promote leasing results.
• Prepare lease renewal notices
• Perform lease administration.
• Set up and maintain lease files.
• Perform other job-related duties as required

We offer competitive pay rates and several exciting benefits such as:

• Paid Time Off (PTO) from your start date
• Monthly Bonuses
• Mileage Reimbursement
• Paid Holidays (Observed)
• Health Consumer Cooperative/ICHRA
• Flexible Spending Account
• Life Insurance
• Dental and Vision Insurance
• Optional Supplemental Insurance
• Optional 401K

* Leasing or sales experience is a plus, but not required.