Medical Office Receptionist

Job Brief

The Medical Office Receptionist provides frontline administrative support at an MCHC site, ensuring efficient patient check-in and check-out, accurate scheduling, and professional patient communication.

Shift Worked:


8:30 AM - 5:00 PM

Weekly Hours:


40

FLSA Status:


Non Exempt

Pay range:


$20-$24

Medical Office Receptionist

Metro Community Health Centers (MCHC)
Salary: $20-$24 per hour
Job Type: Full-Time
Location: Staten Island
About Us

Metro Community Health Centers (MCHC) is a mission-driven healthcare organization dedicated to providing high-quality, comprehensive, and accessible care to diverse communities across New York. We are committed to improving health outcomes by delivering patient-centered services, promoting health equity, and fostering a welcoming environment for all individuals regardless of background or ability to pay.
Position Summary

The Medical Office Receptionist provides frontline administrative support at an MCHC site, ensuring efficient patient check-in and check-out, accurate scheduling, and professional patient communication. As the first point of contact for patients, this role is critical in creating a welcoming, organized, and patient-centered environment.
Responsibilities

Patient Check-In & Scheduling

• Greet patients upon arrival and perform check-in procedures, including verifying demographics and confirming appointment details
• Schedule, reschedule, and confirm appointments via phone, in person, and patient portal
• Inform patients about the Sliding Fee Discount Program and refer eligible patients as needed

Administrative Support

• Collect, organize, and route patient forms, referrals, and medical records
• Maintain a clean and professional front desk environment
• Answer incoming calls and route messages appropriately
• Ensure compliance with HIPAA and patient confidentiality standards
• Report patient concerns or access issues to leadership
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum one (1) year of receptionist or administrative experience in healthcare or customer service preferred
• Experience with eClinicalWorks (eCW) or similar EHR system preferred
• Strong communication, organizational, and customer service skills

Additional Requirements

ALL EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID-19 in order to work at Metro Community Health Centers.