Senior Operations Manager

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Senior Creative Operations Manager is responsible for driving the planning, execution, and delivery of cross-functional creative projects. This role serves as the connective link between stakeholders, strategists, and creative teams, ensuring projects are accurately scoped, properly resourced, and delivered on time without compromising quality. The ideal candidate is highly organized, proactive, detail-oriented, and able to bring clarity, structure, and strategic foresight to complex creative initiatives. This individual thrives in ambiguous environments, asks the right questions early, and effectively manages competing priorities while supporting business objectives. Role Description Project Intake, Scoping & Planning Lead intake conversations with stakeholders to fully understand project objectives, constraints, and success criteria. Translate high-level requests into clearly defined project scopes, timelines, budgets, and deliverables. Identify risks, dependencies, and contingency plans at the outset of projects. Establish realistic timelines based on project type, complexity, and team capacity. Execution & Workflow Management Build and manage detailed project plans using Asana or similar project management tools. Coordinate across creative, marketing, product, and external partner teams to ensure alignment. Proactively advance projects by anticipating blockers and resolving issues before escalation. Monitor progress, manage scope changes, and ensure projects are delivered on time and in accordance with project requirements. Cross-Functional Communication Serve as the primary point of contact between stakeholders and the Brand & Creative team. Facilitate clear and consistent communication throughout all phases of a project. Lead status meetings, provide regular updates, and maintain transparency regarding risks, timelines, and project health. Confidently manage stakeholder expectations and address misalignment related to scope, timelines, or resources. Creative Production Management Partner closely with creative leadership to align production requirements across multiple channels, including: Print Digital design Experiential and event activations Web (UX/UI) Video and motion content Social media content Apply knowledge of production processes, service-level expectations, timelines, and best practices. Ensure appropriate lead times and resource allocation models are incorporated into project plans. Operations & Process Optimization Continuously improve workflows, project templates, and tools to enhance team efficiency. Maintain documentation for processes, timelines, project standards, and operational best practices. Implement scalable systems and processes that support increasing creative demand and organizational growth. Success in This Role Projects are accurately scoped, launched efficiently, and delivered on time. Creative teams are protected from ambiguity and unnecessary rework. Stakeholders remain informed, confident, and well-supported throughout project lifecycles. Risks are identified early and mitigated effectively. Processes are continuously improved to support scalability and operational excellence. Behaviors and Competencies Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions. Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement. Business Acumen: Can provide strategic guidance and insights to drive overall business success. Creativity: Can lead organizational transformation by fostering a culture of creativity, inspiring others, and driving breakthrough innovations. Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills. Analytical Thinking: Can lead and innovate in the application of analytical thinking, solve complex problems, influence others, and contribute to best practices. Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation. Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose. Customer-Centric Mindset: Can lead strategic initiatives focused on improving the overall customer experience. Inspires and mentors others to adopt a customer‑centric approach, fostering a culture of customer focus throughout the organization. Results Orientation: Can inspire a culture of results‑orientation across the organization, setting high standards and holding everyone accountable for achieving results. Skill Level Requirements Communication & Stakeholder Management Exceptional written and verbal communication skills. Ability to proactively engage stakeholders to gather complete and accurate project requirements. Ability to ask thoughtful, challenging questions and drive alignment early in the planning process. Skilled at building trust and maintaining productive stakeholder relationships. Project & Operations Management Strong project management capabilities with experience balancing timelines, quality standards, and resource constraints. Expertise in project planning, workflow management, and cross‑functional coordination. Strong understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches. Proficiency with project management platforms such as Asana and related workflow tools. Knowledge of automation, process improvement, tooling, and AI integrations that accelerate operational efficiency. Strategic Thinking & Problem Solving Ability to anticipate risks, blockers, and dependencies before they impact project delivery. Strong analytical and organizational skills with the ability to manage multiple concurrent initiatives. Ability to develop contingency plans and adapt quickly to changing priorities. Demonstrated ownership, accountability, and independent decision‑making. Creative & Production Expertise Strong working knowledge of creative development and production workflows across: Print and digital design Experiential marketing and events Web projects (UX/UI) Video production and motion design Social content development Understanding of production timelines, dependencies, and channel‑specific requirements. Ability to manage creative projects from intake through final delivery. Adaptability Ability to thrive in fast‑paced environments with evolving priorities. Comfortable working through ambiguity while maintaining focus and momentum. Strong initiative in identifying solutions and resolving uncertainty independently. Other Requirements Bachelors Degree in related field required Minimum of 5 years of experience in creative operations, project management, production management, or related roles. Experience working within an in‑house creative team, agency environment, or a combination of both. Proven track record managing complex, cross‑channel creative campaigns and initiatives. Experience with resource management and capacity planning. Working knowledge of Microsoft Office Suite. Ability to travel 20% Preferred Experience working in both agency and in‑house creative environments. Demonstrated success managing large‑scale, cross‑functional creative campaigns. Advanced experience with resource planning and team capacity management. Experience leveraging automation, workflow optimization tools, and AI‑enabled solutions to improve operational efficiency. The estimated annual pay range for this position is $110,000 - $130,000 which includes a base salary and bonus. The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #J-18808-Ljbffr