Account Manager

Job Description

Account Leadership & Operations

• Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

• Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

• Develop and execute operational plans to meet service, quality, and efficiency goals

• Monitor key performance metrics and implement improvement strategies

Client Relationship Management

• Serve as the primary point of contact for district leadership, administrators, and key stakeholders

• Build strong, long-term client relationships and ensure high levels of satisfaction

• Lead regular business reviews and provide performance updates, reporting, and insights

• Proactively address concerns, resolve issues, and identify opportunities for expanded services

Financial Performance

• Manage account budget, including labor, supplies, and equipment costs

• Ensure financial targets are met or exceeded (revenue, margin, cost control)

• Analyze financial reports and adjust operations to improve profitability

• Support forecasting, billing accuracy, and contract compliance

Team Leadership & Development

• Lead, develop, and support Supervisors and frontline teams across the account

• Drive recruiting, onboarding, and retention strategies

• Conduct performance management, coaching, and succession planning

• Foster an inclusive, safety-focused, and high-performance culture

Quality Assurance & Compliance

• Implement and monitor quality assurance programs and inspection processes

• Ensure compliance with safety standards, OSHA regulations, and ABM policies

• Enforce proper use of equipment, chemicals, and PPE

• Maintain adherence to school district policies and regulatory requirements

Strategic Growth & Improvement

• Identify operational efficiencies and continuous improvement opportunities

• Partner with leadership on innovation, sustainability, and service enhancements

• Support contract renewals, scope

Responsibilities

Account Leadership & Operations

• Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

• Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

• Develop and execute operational plans to meet service, quality, and efficiency goals

• Monitor key performance metrics and implement improvement strategies

Client Relationship Management

• Serve as the primary point of contact for district leadership, administrators, and key stakeholders

• Build strong, long-term client relationships and ensure high levels of satisfaction

• Lead regular business reviews and provide performance updates, reporting, and insights

• Proactively address concerns, resolve issues, and identify opportunities for expanded services

Financial Performance

• Manage account budget, including labor, supplies, and equipment costs

• Ensure financial targets are met or exceeded (revenue, margin, cost control)

• Analyze financial reports and adjust operations to improve profitability

• Support forecasting, billing accuracy, and contract compliance

Team Leadership & Development

• Lead, develop, and support Supervisors and frontline teams across the account

• Drive recruiting, onboarding, and retention strategies

• Conduct performance management, coaching, and succession planning

• Foster an inclusive, safety-focused, and high-performance culture

Quality Assurance & Compliance

• Implement and monitor quality assurance programs and inspection processes

• Ensure compliance with safety standards, OSHA regulations, and ABM policies

• Enforce proper use of equipment, chemicals, and PPE

• Maintain adherence to school district policies and regulatory requirements

Strategic Growth & Improvement

• Identify operational efficiencies and continuous improvement opportunities

• Partner with leadership on innovation, sustainability, and service enhancements

• Support contract renewals, scope

Qualifications

• Bachelor's degree or equivalent experience

• 5+ years of management experience in facilities, custodial, or service-related industry

• Demonstrated leadership experience managing multiple locations or large teams

• Strong financial acumen and budget management experience

• Excellent communication, client-facing, and problem-solving skills

Preferred

• Experience managing K-12 or higher education accounts

• Knowledge of custodial operations, floor care, and industry best practices

• Bilingual (Spanish/English) preferred

• Experience in union environments (if applicable)

Physical Requirements

• Ability to walk sites, perform inspections, and occasionally lift up to 40-50 pounds

• Capability to support operations in a hands-on environment when needed

Work Environment

• School campuses, administrative offices, and multiple facility locations

• Interaction with students, educators, and staff in a professional and service-oriented manner

• May require flexible hours, including evenings or weekends

Key Competencies

• Strategic leadership

• Client relationship management

• Financial and business acumen

• Operational excellence

• Decision-making and problem-solving

• Communication and influence

Success Measures

• Client satisfaction and retention

• Achievement of financial targets (revenue and margin)

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

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