Patient Services Representative (PSR) - PHONES

Job Description

Job Description

Description:

We’re Looking for Someone Who Loves People—and Thrives in a Busy Environment

Our ideal Phone Patient Service Representative is friendly, confident, organized, and genuinely enjoys helping people. You’ll be one of the first members of our team that patients speak with, so we’re looking for someone who can create a welcoming experience while keeping up with the pace of a busy, private orthopedic practice.

You’re someone who can juggle a lot; patient-centric phone conversations, schedules, insurance details, patient questions, and changing priorities, without losing your rhythm.  You communicate well, work collaboratively, take initiative, and understand that even the smallest interaction can make a difference in a patient’s experience.

If you’re dependable, detail-oriented, service-minded, and enjoy being part of a hardworking team that puts patients first, we’d love to meet you. We would also love it if you have healthcare administration experience! 

Job Description

Position: PHONE PSR

Job Type: Full-time , 40 hours per week  

Schedule: Monday – Friday  

Pay Range: $18.75 - $21/ hr

Responsibilities include:

• Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of us
• Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more.
• Heavy phone use, answering a multi-line phone as the first point of contact for the clinic
• Cross-training in front office reception greeting patients, and checking them in and out for appointments
• Answering a multi-line phone and serving as the first point of contact for patients
• Field a variety of inquiries, requests, and conversations with patients
• Schedule patient appointments for a multi-provider practice
• Assist with and/or relay patient requests/questions to clinical staff
• Monitor provider schedules to ensure scheduling accuracy
• Perform various admin duties such as processing referrals, medical records, and test results
• Other administrative projects/duties as directed

Position Requirements and Preferences:

• General understanding of outpatient services, patient flow, and general healthcare business
• Medical office and billing/insurance verification experience preferable
• Exceptional customer service skills
• Able to handle a high volume of phone calls with daily targets
• Must believe in a patient-centered approach
• Outstanding teamwork attitude
• Excellent interpersonal and communication skills
• There is no tolerance for tardiness, absenteeism, or poor reliability
• Learn and work at an efficient and fast pace
• Must be self-motivated, with a great personality, fun to be around, and engaging on the phone

Knowledge, Preferred:

• Knowledge of insurance rules and regulations including eligibility and referral requirements

• Understanding of how a medical clinic works and each of the touchpoints within a patient's journey

• Knowledge of medical terminology, anatomy, and HIPAA Guidelines

• Computer knowledge, including Windows-based programs - EMR/EHR experience preferred

About us

Since 1978, Flagstaff Bone and Joint has thrived as a successful private, physician-owned orthopedic and spine practice in the heart of Flagstaff. Our goal is to always respect patients' time and money while fostering a culture of excellence. FBJ's standards for quality are held very high. We are customer-centric, collaborative, and fast-paced, and our teams enjoy a positive employee culture where they can build growth and skills to further their careers in healthcare. Our employees are our greatest asset and we hope you consider joining our fun and dedicated team!

Our work culture includes:

• Fun, engaging, ambitious team environment

• Modern and beautiful office setting

• Growth and professional development opportunities

• Regular social events

• On-the-job training

• High employee satisfaction

• Caring, compassionate and transparent leadership

• Over 100 employees on the FBJ team!

Benefits details - FBJ offers the following benefit programs (for full-time employees):

• Medical Insurance – Blue Cross Blue Shield of AZ (must work 30 hrs / week or more)

o Medical benefits begin the first of the month following 60 days

o Annually, FBJ contributes the equivalent of $448 monthly to offset the cost for employees premiums

• Health Savings Account (H.S.A.)

• Voluntary Dental Insurance

• Voluntary Vision Insurance

• Telehealth medical care through BCBS

• Voluntary Life Insurance

• Group life insurance in the amount of $50,000 (paid for by FBJ, free for employees)

• Voluntary Short-Term Disability

• 401k & 401k ROTH Retirement plan with Pension Plan * After 1 year

• Eight paid days off for holidays

• Paid Time Off effective immediately

o 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date

• $500 credit to be used at FBJ, if you or your family needs care with us

• Finalization of hiring is contingent on a clear background check

Group Information- Flagstaff Bone and Joint, PLLC:

• We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978.

• Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.

• Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Sedona.

• Flagstaff Bone and Joint has 24 providers with 8 physicians who are all Board Certified and Fellowship trained.

• Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy.

• 100+ awesome employees

FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.