(USA) Tire and Battery Service Advisor at Walmart in Raleigh, North Carolina

Job Title

Position Summary: This part-time role offers shifts that may vary. As a team member, you will collaborate with colleagues to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians. You will communicate and develop interpersonal skills for providing safe and efficient customer service.

Expertise: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS Tire Pressure Monitoring systems, product specifications, and seasonality. Show proficiency in Point of Sale systems, phone and in-person selling techniques.

Technician: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Adapt to new tools and encourage others to use them.

Owner: Communicate equipment, tools, and supplies needs to TBC Lead. Track and monitor returns and special orders. Operate cash registers, process transactions, and work hands-on in the physical area. Maintain accurate inventory, audit safety and compliance standards, report TBC complaints, safety hazards, and problems with products, services, and work areas. Complete paperwork logs and other required documentation. Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures. Identify member needs, assist members with purchasing decisions, and resolve issues and concerns.

Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products. Develop, influence, and inspire others to work in a style that is respectful, supportive, and team-oriented. Understand the roadblocks and assist in training team members. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change difficulties and feedback.

Respect the Individual: Embrace differences in people, cultures, ideas, and experiences. Create a workplace where associates feel seen, supported, and connected through a culture of belonging. Create opportunities for all associates to thrive and perform. Help attract the best talent.

Respect the Individual: Work as a team, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthen the team by helping, developing, and mentoring others. Recognize others' contributions and accomplishments.

Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance. Model the Walmart values to support and foster our culture. Hold oneself and others accountable. Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members: Deliver results while putting the customer first. Make decisions based on reliable information, balance short and long-term priorities, and consider how your work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Display curiosity and a desire to learn, take calculated risks, and demonstrate courage and resilience. Drive continuous improvements, be open to and use new technologies and skills, and support others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see .

Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see .

Minimum Qualifications: Valid state-issued driver's license. 18 years of age or older.

Preferred Qualifications: Auto service industry, Retail Experience

Primary Location: 2537 S SAUNDERS ST, RALEIGH, NC 27603-2843, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits Club membership No cost to you As a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events, and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.

Live Better U 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Clear Pathways Grow your skills Sam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.

Financial perks Enjoy 401(k) matching and stock purchase plans Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family Wellbeing programs Access mental health resources and assistance programs for life's challenges Career growth opportunities Training, leadership programs, and clear paths to advance

That's just the beginning. We offer more perks specific to your work location and role. Learn about our benefits Life at Sam's club At Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members. We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected. Collaboration is at the core of everything we do. Whether it's working together in the club or brainstorming new ideas in the corporate office. We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.