Manager of Agency Operations

About the Job

Department: Operations Department

Reports to: Director of Operations and Administration

Job Classification: Full-time | Exempt

Location: In Office - Rockville, Maryland

Salary Range: $60,000 - $70,000 annually

About ABCD & Company

ABCD & Company (ABCD) is an award-winning, full-service marketing and events transformation agency that reimagines the way organizations approach marketing and events-thinking brand, big, and bold. As a market leader with premier, best-in-class opportunities across the U.S. and U.K., ABCD executes unforgettable experiences and groundbreaking marketing and advertising solutions that solve problems, shape culture, and redefine possibilities.

Headquartered in the D.C. metro area and ranked #779 on the Inc. 5000 list of the fastest-growing private companies in America, ABCD is a trusted partner to Fortune 500 companies, institutions, think tanks, cultural powerhouses, and global brands. The agency has built a reputation for delivering transformative impact that bridges industries, captivates audiences, and drives measurable results.

The Manager of Agency Operations is responsible for the day-to-day functioning of the organization, ensuring that people, processes, and resources are aligned and working well. This role is hands-on and execution-focused, translating operational priorities into action across the agency. Working closely with the Director of Operations and agency leadership, the Manager of Agency Operations identifies problems, resolves issues in real time, and improves workflows that impact how the team operates each day. This role serves as the primary point of support for team members and the office environment, owning daily operational needs, removing friction, and ensuring the agency runs smoothly.

Primary Responsibilities:

Facility Management and Operational Excellence:

• Oversee office facilities to ensure they are safe, functional, and aligned with the organization's needs.
• Coordinate maintenance, repairs, and upgrades for physical spaces and equipment.
• Manage day-to-day office upkeep, including cleaning and organization of shared spaces; maintain supply closet inventory and organization; oversee kitchen maintenance such as dishwasher unloading, restocking the refrigerator and pantry, and ensuring common areas remain clean and well-stocked.
• Analyze operational data to identify trends and areas for improvement.
• Evaluate current processes and implement improvements to reduce waste and inefficiency.
• Provide training and support to staff on operational tools, processes, and best practices.
• Manage the front office by handling switchboard operations, meeting logistics, and welcoming visiting guests with excellent customer service.
• Identify opportunities to improve processes, create streamlined workflows, and anticipate team needs to enable operational success.

Policy Implementation and Compliance:

• Develop, update, and enforce operational policies and procedures to maintain a consistent and efficient workflow.
• Identify operational risks and implement mitigation strategies to reduce potential disruptions.
• Coordinate with leadership to ensure business continuity planning and disaster recovery readiness.

Vendor and Resource Management:

• Support company-wide sourcing and procurement processes by maintaining positive vendor relationships and ensuring the organization's needs are met efficiently.
• Oversee asset management, equipment maintenance, and office inventory, including supplies and snacks, and procure items as needed.

Administrative and Operational Support:

• Provide logistical and operational support for pre-event, pre-conference, and onsite activities, ensuring seamless execution.
• Prepare for and follow up on internal and external meetings, including gathering necessary information, tracking progress, and communicating updates.

Technology Support:

• Manage all IT related requests in different platforms used
• Track all inventory maintenance - Technology & Accessories
• Maintain & update the Operations Google Drive
• Support the maintenance and management of technology and software resources, ensuring the team has the tools needed for optimal performance.
• Evaluate and recommend new technologies or tools that enhance operational efficiency.
• Oversee the implementation and integration of new systems into existing workflows.
• Support the automation and optimization of Operational Processes
• Identify and evaluate new technology
• Roll out automation solutions agency wide based on pilot results
• Measure and define processes post implementation for continuous improvement

Note: This list is not exhaustive and may evolve based on business needs.

Required Qualifications:

• Bachelor's degree
• Minimum of 2-3 years of professional experience

Key Competencies:

• Problem-solving and critical thinking abilities to identify and address challenges proactively.
• Strong planning and organizational skills to manage multiple priorities effectively.
• Capacity to anticipate needs and contribute to the creation of streamlined processes and systems.
• Demonstrated ability to work independently and execute tasks with attention to detail.
• Excellent written and verbal communication skills to foster collaboration and clarity.
• High level of initiative, curiosity, and resourcefulness in supporting organizational needs.
• Ability to build positive relationships with internal teams and external partners.
• Strong working knowledge of core business technologies, such as Google Workspace (G-Suite), Microsoft Office, project management platforms (e.g., Wrike, Monday.com), Zoom, and other collaboration tools. Ability to navigate systems confidently, optimize usage, and troubleshoot basic issues without requiring formal IT expertise.

Work Location & Schedule:

• This role is in our Rockville, Maryland location on a typical schedule of Monday - Friday, 9AM - 5PM.
• Travel requirements: infrequent

Compensation & Benefits:

• Salary Range: $60,000 - $70,000 (commensurate with experience and location)
• Medical, Dental, and Vision: 80% coverage
• Available Pre-Tax Benefits: Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, and Commuter Benefits
• 14 vacation days (+1 on each work anniversary) and 14 paid holidays
• 10 sick days and 2 wellness days dedicated to your self-care
• Additional paid time off is available to support life events including adoption and parental leave, bereavement, and civic responsibilities such as voting and jury duty, and military service.
• Match contribution to retirement.
• Charitable donation match up to $500/year to amplify your impact
• Access to training programs and certifications to support your career growth.

In-Office Perks & Culture:

• Complimentary parking for a stress-free commute.
• Self-service breakfast available to fuel your mornings.
• Enjoy complimentary lunch every other Friday.
• .Fuel your creativity with access to our snack wall.
• Dress casually on Fridays.

Equal Opportunity Employment Statement:

ABCD & Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status as defined by federal, state, or local law.

Accessibility:

If you require reasonable accommodations to complete the application process or to perform the essential functions of this role, please contact People and Culture at View email address on click.appcast.io.

About the Company

At ABCD & Company, we believe that our clients are more than what they do; we only partner with brands who have the courage to show the world who they are. We create meaningful, deeply impactful marketing campaigns and events to grow our partners' brands and help them connect with their audiences on a deeper level-with soul. Soul is the missing ingredient in stale and formulaic campaigns and events. Soul is at the core of who we are - it's the energy that drives us and the magic that helps us innovate. We pride ourselves on being able to infuse soul into every aspect of our work.As a minority-owned company, our mission is to empower marginalized voices that aren't often represented. Looking at diversity with a soulful lens, we go deeper than the surface-level qualities and include the invisible dimensions of a person's identity.We do this by breaking down unconscious bias and learned stereotypes that we may not even be aware of but affect our ability to be inclusive. Our philosophy centers on cultural appreciation, not appropriation, and prioritizes equity over equality. We understand that empathy grows through proximity, which is why diverse faces and voices shine in all our campaigns.We have a decade of experience creating transformative experiences for market leaders in the banking, non-profit, health, and government industries, among others, we are proud to have been recognized as 2023 Best Places To Work. This accolade reflects our commitment to fostering a positive and inclusive workplace culture. We have extensive experience navigating highly regulated spaces and producing assets that are accessible and compliant. We work with clients who focus on KPIs to deliver ROI, increase positive sentiment, and deliver impact.We are looking for excellent talent to join our expanding team. If this sounds like a good fit for you, apply now!