Case Manager I / Receptionist

Description

GENERAL DESCRIPTION OF THE POSITION:

The Case Manager I at Tatum Psychology Employment Group is responsible for overseeing documentation of patient’s intake, progress, and discharge, as well as linking them with appropriate social, occupational, and educational resources as needed. The Case Manager works well with the treatment team to plan and coordinate the client’s progress through the continuum of care. This role will also entail answering phone calls, greet clients, check in patients, and support daily office operations including files, mail, documents, and supplies. This position requires strong customer service, organization, and communication skills.

Pay Range: $22-$26 /Hr

Part Time: Tues-Thurs, 12pm - 8:30pm

ESSENTIAL FUNCTIONS:

• Patient Admission & Orientation
  • Admits new patients by completing the intake process and new patient orientation.
• Assessment & Treatment Planning
  • Evaluates patients’ needs for medical, psycho-social, and psychiatric treatment.
• Case Management & Patient Monitoring
  • Monitors cases by verifying patients’ attendance, observing, and evaluating progress in treatment; advocating for needed services; obtaining additional resources; providing personal support.
  • Maintain patients’ records by reviewing case notes and documenting progress.
• Communication & Interdisciplinary Collaboration
  • Communicates patients’ progress by participating in weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
• Discharge Planning & Post-Care Coordination
  • Prepares patients’ discharge by creating discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
  • Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics.
• Front Desk & Customer Service
  • Answers phones, greets clients, and responds to inquiries in a professional and positive manner.
  • Checks in patients, tracks attendance, provides admissions materials, and collects payments.
• Office Support
  • Supports daily office operations by organizing files, handling mail and documents, assisting staff with clerical tasks, maintaining a clean lobby environment, and managing office and client supplies.
  • Other duties as assigned.

ADDITIONAL FUNCTIONS:

• Performs other duties as may be assigned.
• Follows and supports TPEG policies and procedures.
• Works collaboratively and cooperatively with internal and external partners.
• Represents TPEG, Inc., by embodying the mission, vision and values of the organization.
• Travels occasionally during the workday and on occasional overnight stay. (Compensation for mileage, food and lodging provided.)
• Maintains regular attendance at work and company activities and demonstrates punctuality regarding deadlines.
• Displays creativity and vision in recommending new tactics and strategies.
• Expands and updates job knowledge through educational opportunities and professional learning.

The description of job functions reflects general details as necessary to describe the principal duties, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Employees who hold this position may be asked to perform other duties as assigned.

ESSENTIAL COMPETENCIES:

• CULTURAL RESPONSIVENESS: Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities.
• ACCOUNTABILITY: Takes responsibility and ownership for successfully accomplishing work and agency objectives, and delivering results. Sets high standards of shared performance for self and others.
• ACCURACY AND ATTENTION TO DETAIL: Ensures work is thoughtfully completed, accurate, and error-free to the highest degree possible.
• PLANNING, ORGANIZATION, AND PRIORITIZATION: Assesses the work to be performed and considers how it should be organized and accomplished, with appropriate priorities and realistic time parameters.
• RECORDKEEPING AND DOCUMENTATION: Gathers, organizes, and maintains records, following confidential information and security protocols as needed. Accurately documents relevant/essential actions, processes, and practices.
• TEAMWORK: Works collaboratively with others to achieve shared goals and make decisions.
• COMMUNICATION: Maintains a high standard of written and verbal communication skills, and ability to present to diverse audiences, specifically individuals of differing abilities and racially, ethnically, and socioeconomically diverse communities.

Requirements

MINIMUM QUALIFICATIONS:

• EDUCATION: Bachelor’s Degree in Psychology, Social Work, or related field. OR High School Diploma with Substance Use Disorder (SUD) Registration Certification, and/or Registered SUD Counselor Certification.
• RELATED EXPERIENCE: Zero to one (0-1) years of experience in behavioral health or a related setting.
• SKILLS: Strong organization and communication skills. Basic understanding of case documentation and discharge planning. Ethical behavior.
• OTHER EXPERIENCE / SKILLS REQUIRED:
  • Experience working with culturally diverse individuals and communities or have otherwise demonstrated a commitment to strengthening engagement of a diverse community and skill in communicating with diverse populations.
  • Familiarity with equity and/or diversity initiatives within an organization.
  • Written and oral communication skills sufficient to perform essential functions.
  • Demonstrated ability to make decisions independently and use initiative to accomplish complex assignments with general instruction and guidance.
  • Demonstrated ability to exercise judgment and integrity on the job with confidentiality, tact, and diplomacy.
  • Demonstrated ability to organize time and other resources to perform multiple tasks.
  • Demonstrated ability to complete work accurately and in a timely manner with attention to detail.
  • Demonstrated ability to work well with others and to provide effective team leadership.
  • Proficiency in word processing and database and/or spreadsheet applications.
  • Physical and mental attributes sufficient to perform essential functions.
  • Valid Driver's License

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Social Work, Psychology, or a related field.
• Experience in dual-diagnosis or mental health treatment preferred.
• Proficient in English Language
• Proficient communicator

WORKING CONDITIONS:

• Work settings vary from offices, program sites, and stakeholder locations
• Travel modes can include the use of company or personal transportation

Physical Job Tasks Requirements:

The physical requirements checked are essential to successfully performing the duties associated with this position.

• Sedentary work . Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.