Sr. Client Service Specialist - A Schedule - Sun- Tue, e/o Weds - 7:00am to 7:00pm - LUK

Job Title

Essential Job Functions

Responds to orders, general client inquiries, invoice questions and client complaints.

Records consistent problem areas

Resolves issues with orders, delivery dates or service.

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.

Responses are predominately routine but may require deviation from standard procedures

Investigates and resolves issues with orders, delivery dates or service including working with vendors and clients

Investigates and resolves issues with inbound shipments, including working with vendors and clients

Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education Requirements

High School Diploma or GED

2-4 years client service experience

Certifications and Licenses

Professional certification may be required in some areas

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.