Patient Service Specialist - Dental

Dental Patient Service Specialist

Reports to: Dental Practice Manager

Organization: The HealthCare Connection (THCC)

Location: 1401 Steffen Ave Cincinnati, OH

Position Summary: As a Dental Patient Services Specialist, you'll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Lincoln Heights Health Center, you'll support patients throughout the front desk registration process. We're looking for a bilingual, customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.

Key Responsibilities:

• Greet and register patients upon arrival
• Verify and update patient demographic and insurance information
• Collect payments and co-pays for services
• Schedule, confirm, cancel, and reschedule appointments
• Assist patients with forms and paperwork
• Work with the Finance department regarding patient balances
• Support administrative and reporting tasks as needed

Qualifications:

• Bilingual (Spanish & English)
• 13 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)
• Proficiency in Microsoft Office and computer systems
• Familiarity with EHR systems; NextGen experience is a plus
• Ability to multitask in a busy environment with frequent interruptions
• Strong communication and interpersonal skills
• Resume must be attached to be considered

Equal Employment Opportunity/Drug-Free Workplace: The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability. THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.