Investment Specialist - Remote

Investment Service SpecialistThis position is a remote opportunity. The work schedule is Monday-Friday, 10 am to 7pm Central Time.The BMO Investment Services (BIS) Investment Service Specialist's primary responsibility is to provide our clients a superior customer service experience. Being the first point of client contact, the BIS Investment Service Specialist core mandate is to assist our clients with questions related to their accounts. Inquiries or instructions around customer service will range from assisting with password resets, qualified (registered) account opening and maintenance, provide account balances and details regarding client accounts, money movements, account transfers, provide quotes, handle fixed income and market linked certificates of deposit investment inquiries, purchases and redemptions, as well as general navigation of Wealth websites. The BMO Investment Services, Investment Service Specialist has the ultimate goal of building and solidifying customer loyalty.This position also plays an integral role in uncovering opportunities to refer to BIS Financial Advisors and internal business partners within the bank.70%: Service Oriented Client SupportService incoming phone calls and emails from clients in a professional manner within service level goalsDemonstrate effective core competencies through each stage of a call by connecting with clients, asking open ended questions and listening to the needs of the client to uncover opportunitiesProvide comprehensive client service and account management to clients, including but not limited to the following key accountabilities:Execute trades on client account open request (e.g., the purchase of mutual funds or other brokerage products)Facilitate customer asset transfers into the bank and perform required account maintenanceProvide general and specific information on accounts and products, transaction status, etc… upon requestRespond to web navigation queries, assist online trade execution and provide basic technical assistance as requiredAccount opening and account maintenance processing including working with clients to accurately and thoroughly complete appropriate required documentationUtilize client relationship management system to track activities and contactsUncover referral opportunities to Financial Advisors and BMO Harris Bank colleagues as opportunities arise during the customer conversation and in keeping with client segmentation strategiesParticipate as required in outbound calling campaigns to grow the overall investment businessAct as a secondary contact to service individual client requests when their assigned Financial Advisor is not available.Provide customized, comprehensive service to clients in the mass market segmentSupport service requests based on investment solutions from a product set (mutual funds, fixed income, certificates of deposit, managed asset allocation program, insurance products, fixed annuities, variable annuities and life insurance)Resolve any client issue or concern quickly and effectively to retain the relationship and build future opportunities for growth; all formal complaints must be immediately shared with the Manager and/or Compliance OfficerPossess strong knowledge and act as resource on software including LPL's ClientWorks, SalesForce, and Moneyguide-Pro30%: Risk ManagementMaintain strong knowledge of target investment product and solutions, regulatory requirements, competitive trends to provide clients with credible servicePerform all service activities in compliance with firm and regulatory requirements and policies to mitigate risk to BMO Investment Services Financial AdvisorsAdhere to the guidelines outlined in the Compliance Manual for BIS Financial AdvisorsConduct business based on the rules and regulations of the various entities that regulate the banking and brokerage industry (e.g. NASD, SEC, Federal Reserve, Internal Audit)Maintain accurate client records as required by the firm, regulatory authorities and the nature of the client relationshipMaintain accurate transaction records as required by the firm, regulatory authorities and consistent with the products sold to the clientUtilize approved marketing literature to mitigate risks and exposure to BMO Investment ServicesKnowledgeMinimum 2 – 3 years successful experience with a customer service focus in the financial planning, securities, or insurance industryValid and active SIE, Series 7, 66 (or 65+63) is requiredSeries 65 obtained within 6 months of employmentBachelor's degree preferred with emphasis on finance or economicsBasic knowledge of a Financial Planning processSolid knowledge of markets and investment productsStrong working knowledge of financial industryExperience working with managed products and/or financial Planning services.High level of integrity (Clean U-4).SkillsStrong customer service and communication skillsOne-on-one and group presentation skillsExcellent problem solving skillsDemonstrated ability to refer financial opportunitiesSalary: $41,714.00 - $77,500.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Bmo